Programme Associate

• Assist in developing and implementing joint regional initiatives with different entities at the regional level, as per respective RO workplan;
• Support data, evidence, best practices collection on UNV programme and UNV Strategic Framework outcomes for use in partnership meetings and external presentations;
• As guided by RM and/or PM, support design and drafting of UNV offer and mobilization proposals for special regional initiatives and/or joint UN programmes (cross border programmes, peace building initiatives, and similar);
• In collaboration with RO colleagues (communication, RBM) engage in design and drafting of substantive and partner specific outreach materials (fact sheets, best practice, value add collection, etc);
• Contribute to UNV’s engagement with key regional bodies for joint advocacy and visibility events/initiatives by drafting of programmes and concept notes, other key communication to partners, and engage in event coordination on behalf of the RO, as needed;
• In close cooperation with the communications team, support coordination of the joint celebration of UN Thematic days with UN entities, including regional IVD (International Volunteer Day) and IVD in non-field unit countries, as needed;
• In close coordination with the Online volunteers (OV) associate, support OV promotion in field and non-field unit countries, as needed. 

2. Support to mobilization and volunteer satisfaction for non-Field Unit countries

• Support the preparation/compilation of partnership data/materials for outreaches to UN partners; 
• Keep track on UN partners’ trends in the assigned countries and provide inputs for volunteer mobilization planning and outreach; 
• In close cooperation with the regional Talent Acquisition Analyst, support the roll out of talent acquisitions actions in non-Field Unit countries, as needed per the regional Talent Acquisition plan; 
• In close cooperation with the RBM Analyst, propose actions in response to VRA analysis and keep track of their implementation in the assigned countries, as needed; 
• Support facilitation training and capacity development events for UN Volunteers in the assigned countries, as needed. 

3. Support to regional office programme management 

• Act as focal point for the RO to strategically coordinate fully funded calls for the Region; 
• Provide support to preparation of regional and HQ missions in the region, by preparing and reviewing briefing documents and background materials, as per mission SOPs;  
• Provide support and coordinate mission follow up actions, as per mission reports; 
• Support RM in meeting preparation with regional partners and entities, and coordinate timely implementation of post-meeting follow up actions. Participate in meetings, as required; 
• Coordinate complex procurement of goods/services for regional partnership events; 
• Perform other programmatic support functions, including of Field Units with high volumes of UN Volunteers as may be required; 
• Backstop the role of the regional programme assistant during leave and absence. 

Achieve Results

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

• Demonstrates compassion/understanding towards others, forms positive relationship

Enable Diversity and Inclusion

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Knowledge Generation 

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Customer satisfaction/ client management 

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs; 
• Provide inputs to the development of customer service strategy; Look for ways to add value beyond clients’ immediate requests; 
• Ability to anticipate clients’ upcoming needs and concerns.

Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience; 
• Ability to manage communications internally and externally, through media, social media and other appropriate channels. 

Relationship management

• Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding. 

Procurement management

• The ability to acquire goods, services or works from an outside external source. 

• Only short-listed applicants will be contacted;
• The successful candidate will hold a UNDP letter of appointment;
• This post is for local recruitment only. It is open to citizens of Panama.