Job Opening
Job Opening ID: 226539
Job Network : Management and Administration
Job Family : Administration
Category and Level : Professional and Higher Categories, P-4
Duty Station : NEW YORK
Department/Office : Department of Operational Support
Date Posted : Feb 2, 2024
Deadline : Feb 8, 2024

Org. Setting and Reporting
The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operational entities across the Secretariat, including departments, offices away from headquarters, field missions and regional commissions.

The Capacity Development Operational Training Service (CDOTS) provides operational training, including training on enterprise resource management system and leads as the main facilitator of business process management activities in the UN Secretariat.
Responsibilities
• Develops, implements and evaluates assigned capacity development programmes/projects, etc.; monitors and analyzes programme/project development and implementation; reviews relevant documents and reports; identifies problems and issues to be addressed and initiates corrective actions; liaises with relevant parties; ensures follow-up actions.
• Coordinates the design, development, delivery and evaluation of capacity development programmes in support of operational services training between the UN and its regional partners such as African Union, among other programmes under the incumbent’s expected responsibilities.
• Generates survey initiatives and training needs assessments; applies relevant data collection tools; reviews, analyzes and interprets responses, identify problems/issues and prepares conclusions.
• Designs and evaluates assigned training programmes and projects; monitors training programme/project development and implementation; reviews relevant documents and reports; liaises with relevant parties; ensures follow-up actions.
• Evaluates effectiveness and impact of developed training programmes and recommends ways to enhance their effectiveness and impact.
• Coordinates training workshops, in collaboration with the client, including the Training of Trainers events for the successful implementation of assigned training programmes.
• Promotes the use of e-Learning and knowledge management platforms for developing and delivering on-line training programmes.
• Initiates and coordinates outreach activities; conducts blended training workshops, seminars, etc.; makes presentations on assigned training topics/activities.
• Supervises the assigned staff and consultants as necessary for performing training activities.
• Provides inputs into the preparation and monitoring of the section training budget.
• Coordinates activities related to budget funding (programme/project preparation and submissions, progress reports, financial statements, etc.) and prepares related documents/reports (pledging, work programme, programme budget, etc.).
• Performs other duties as required.
Competencies
Professionalism: Knowledge and understanding concepts, approaches and best practices relevant to a programme management, implementation and monitoring learning and development projects. Ability to manage complex capacity development and training programmers for meeting client needs. Ability to establish and maintain effective relationships with a wide range of partners including governmental, intergovernmental and professional institutions. Conceptual, analytical and evaluative skills to conduct independent research on learning methods. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Creativity: Actively seeks to improve programmes or services. Offers new and different options to solve problems or meet client needs. Promotes and persuades others to consider new ideas. Takes calculated risks on new and unusual ideas; thinks “outside the box.” Takes an interest in new ideas and new ways of doing things. Is not bound by current thinking or traditional approaches.
Education
Advanced university degree (Master’s degree or equivalent) in business administration, management, learning management, economics, sociology or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
Job – Specific Qualification
Not available.
Work Experience
A minimum of seven years of progressively responsible experience in programme and project management, capacity development and training, or related area is required.

Experience in delivering and supporting capacity development training programmes is required.

Experience with working in partnership with the African Union or African sub-regional organization is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required; and knowledge of French is desirable. Knowledge of another official United Nations language is desirable.