Programme Operations Analyst, ROLSHR

UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP’s policy work carried out at HQ, Regional and Country Office levels, forms a contiguous spectrum of deep local knowledge to cutting-edge global perspectives and advocacy. 

UNDP invests in the Global Policy Network (GPN), a network of field-based and global technical expertise across a wide range of knowledge domains and in support of the signature solutions and organizational capabilities envisioned in the Strategic Plan. Particular focus is on the development of a horizontal network of practitioners across UNDP and the broader development community and working closely with UNDP Regional Hubs. 

Within the GPN, the Crisis Bureau guides UNDP’s corporate crisis-related strategies and vision for crisis prevention, response and recovery and its Rule of Law, Security and Human Rights (ROLSHR) Team manages UNDP’s Global Programme for Strengthening the Rule of Law, Human Rights, Justice and Security for Sustainable Peace and Development which provides programmatic, policy and financial support to national partners in over 50 contexts. 

The Programme Operations Analyst provides programme and administrative services in support of the overall Global Programme including but not limited to programme support in data, financial management, project/programme design, planning, implementation, reporting, and information management. The Programme Operations Analyst promotes a client-oriented approach, in the framework of UNDP policies, rules and regulations. Under the supervision of the ROLSHR Programme Manager, and in close collaboration with the Programme Management Associate as well as the policy, programme, operations and project colleagues and teams in the Regional Hubs, COs, and HQs, the Programme Operations Analyst identifies and helps resolve bottlenecks, clarifies and interprets procedures, and escalates complex programme and administrative issues as needed.

While supporting the implementation of the Global Programme for Rule of Law and Human Rights, the Programme Operations Analyst will be ensuring operational and administrative support to the project, “Promoting Responsible Business Conduct in target countries where Japanese companies operate with a particular focus on promoting human rights due diligence in global supply chains and leveraging the UN Guiding Principles on Business and Human Rights for a just recovery  (B+HR Global)” which is the result of a partnership between UNDP and the Government of Japan. The programmatic action has the objective to support the adoption or responsible business policies in 18 countries globally policy while providing support to Japanese companies and their suppliers in the conduct of Human Rights Due Diligence.

The Programme Operations Analyst provides programme and administrative services in support of the project’s responsibilities, deliverables, and operations. This will include support in data, financial management, project/programme design, planning, implementation, reporting, and information management. The Programme Operations Analyst will promote a client-oriented approach, in the framework of UNDP policies, rules and regulations.
 

Facilitate to the implementation of the Global Programme for Rule of Law and Human Rights, including:

• Ensuring the financial reporting and financial management of the ROLSHR Global Programme and related portfolio, including formulation and revision of budget, monitoring expenditures, technical guidance and formulation of internal and external reports, reduction of bottle necks; analysis of data gathered from Quantum and relevant platforms.
• Perform general operational and administrative processes for the ROLSHR team, including supporting procurement processes, payments submissions and troubleshooting, preparation and execution of workshops, events, knowledge sharing initiatives and related logistics, and managing the ROLSHR travel arrangements/portfolio;
• Support to management of ROLSHR GP documentation systems and archives.

Ensure the financial management of the Project B+HR Global, including:

• Working with the Project Coordinator and relevant colleagues to develop an annual budget spending forecast and then monitoring projects in Quantum, including creating, closing and managing the project in Quantum; tracking, monitoring and reporting on the use of project resources, especially the budget allocated for the global team (shadow budget) and project delivery, on a monthly basis; prepares financial reports for the project donors.
• Preparing and backstopping procurement processes, including creating procurement plan; creating requisitions; raising receipts; managing submissions and requests to CPU and ExpRes Roster deployments; hiring of consultants.
• Ensures the compliance of arrangements for project approval, implementation, general operations, and closure of projects with UNDP policies and regulations; 
• Reviews, verifies and reconciles financial data, in collaboration with the Programme Management Associate, to ensure accuracy and compliance with UNDP financial and administrative rules and regulations;
• Identifies and escalates project-related issues, proposing and contributing to the development of solutions.

Perform general operational and administrative processes for the B+HR Global Team, including supporting knowledge-sharing initiatives and events, and managing relevant travel portfolios;

• Manages travel portfolios including: processing official Mission Travel Requests, ensuring preparation of the necessary documents in Quantum, collaborating with Central Travel Desk/BMS and other units as needed;
• Monitors all travel-related payments and visas/UNLP requests for the B+HR Global staff and consultants;
• Provides administrative and logistical support for events organized by the B+HR Global coordination team;
• Ensures knowledge product development on processes such as procuring translation, design, editing, etc.;
• Serves as a liaison for interactions with CB Operations and SSM unit on programme and operational support, as required. 

Contribute to the  managing the B+HR Global documentation systems and archives:

• Ensures to compile information and documentation for project and programme audits, including follow-up/support to the implementation of audit recommendations;
• Following the established records-keeping systems – including through Microsoft Teams – and procedures for the B+HR Global coordination teams, including maintaining filing systems and archives, and supports updating project and programme related documentation;
• Ensures proper digital filing of all B+HR Global documents that must be retained in support of UNDP corporate as well as interagency policies and procedures.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

 Institutional Arrangement

The Programme Operations Analyst will report to the Programme Manager of the Rule of Law and Human Rights Team under the guidance of the Programme Management Associate Rule of law, justice and security in UNDP’s Crisis Bureau and work closely with colleagues throughout the Global Policy Network. They will liaise regularly and seek advice from the policy, programme, operations and project colleagues and teams in the Regional Hubs, COs, and HQ.

• Achieve Results:  LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively:  LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
• Learn Continuously:  LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility:  LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
• Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner:  LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
• Enable Diversity and Inclusion:  LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross Functional & Technical Competences

• Business Direction and Strategy – Business Acumen: 
  • Ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome. Knowledge and understanding of the operational frameworks in the organization and ability to make good judgments and quick decisions within such frameworks
• Business Management – Operations Management:
  • Ability to effectively plan, organize, and oversee the Organization’s business
    processes in order to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms
• Business Management – Partnerships Management: 
  • Ability to build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts, and others in line with UNDP strategy and policies
• Business Management – Customer Satisfaction/Client Management: 
  • Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.
• Finance – Budget Management: 
  • Ability to support budgetary aspects of work planning process, drawing and management of team budgets
• Finance   Finance business partnering: 
  • Able to support business units and add value by innovating and providing solutions to financial issues/queries, including through FAQs, financial tools, advisory, etc. Influences and appropriately challenges non-finance colleagues for whom the service is being provided. Understands the operations, opportunities and challenges of the organization. Holds a commercial outlook, demonstrating accountability towards organizational goals.
• Procurement – Procurement Management: 
  • The ability to acquire goods, services or works from an outside external source

Desired skills in addition to the competencies covered in the Competencies section:

• Previous experience working with UNDP would be a distinct advantage.
• Demonstrated experience in mobilizing  support from a wide range of partners (public, private, academic, civil society, business community leaders is an asset).