Programme Specialist User Experience

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Description

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• Providing UX/UI support for open-source technology products developed in-house by UNICEF Ventures team, including early stage. This includes identification of user needs, building stakeholder alignment on the identified needs, with a focus on feasibility, executing in low and high-fidelity and rapid testing for the prototypes.
• Strategic support using frameworks for consensus building.
• Providing technical guidance to the Venture Fund portfolio of startup and country office solutions on UX/UI, human centered design principles and practices
• Managing UX/UI resources

• Identifying needs within the portfolio
• Designing and identifying technical assistance options based on needs assessment, including basic support for early-stage solutions that are receiving first round of investment from the fund, and more robust support for companies receiving larger, second stage bridge or acceleration funding.
• Supporting companies on packaging products for growth, and on combining solutions into larger open-source platforms
• Ensuring solutions have in place robust prototyping and piloting plans that capture data and insights for product development and acceleration.
• Coordinating provision of technical assistance and ensuring that priority needs are met, including through the development of key resources and interactions.

• For ideas and product at an early stage the support includes identification of needs, development of initial concepts, creating and validating mockups and wireframes, producing user requirements, personas, storyboards, journey maps, scenarios, flow charts etc. to give shape to any preliminary idea.
• Developing UX/UI strategies for products
• Rapid testing to validate the prototypes.
• For products at acceleration and scale stage the support includes adapting design and product development to allow for acceleration and tailoring for different internal and external users
• Strategic support using frameworks for consensus building – Providing the Ventures team with design support for strategic review and planning processes, building alignment and bringing cross-pollination of ideas across different functional verticals of the team.

• managing vendors and other resources to develop the early and later stage products developed in-house, as needed.
• Developing and applying standards and quality assurance, based on best practices.

• An advanced university degree (master’s or higher) in interaction design, product design, human-computer interaction, information design and information architecture or another relevant field.
• A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
• A minimum of five [5] years of relevant professional experience in progressively responsible relevant professional experience in UX/UI product design experience, some of which should be in an international setting. Seven years of experience in lieu of an advanced degree.
• Strong expertise in user experience and interaction design, research and consultation for web-based designs, apps, and data information systems, information architecture and systems mapping design.
• Strong understanding of design systems and front-end architecture 
• Experience in creating interactive prototypes in tools like Sketch, Adobe CC, Invision, etc.
• Preferred knowledge of capabilities and limitations of Web technologies such as HTML, JavaScript, and CSS
• Experience with complex systems
• Experience in independently managing and following through multiple projects simultaneously.
• Experience in coordinating activities within and across teams, including project teams for specific initiatives and use of current project management and tracking platforms and tools.
• Demonstrated ability of extrapolating information from team members that can be translated in a simplified and articulate way.
• A strong understanding of UNICEF programmes, goals and principles, and experience in a UNICF programme country desired
• Experience working in complex, resource poor contexts is a plus.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

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