Programmes Officer- Jordan

Programmes Officer

Job title

Programmes Officer

Purpose

To support the delivery of RedR UK’s programmes and projects

Responsible to

Programmes Coordinator

Responsible for

None

Working with

Humanitarian Services hub programme/project teams, other RedR UK Programmes staff, colleagues in other departments, consultants, Associate Trainers and other contacts and stakeholders as necessary, including relevant agencies and representatives interacting with RedR office in Amman

Location

Amman, Jordan, Hybrid with at least 2 days from office

Post

Full time

Period

Fixed Term (1 year)
Expected starting date: February 2025

Grade

2.1

Salary

JOD 17,181

RedR UK and the work we do

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia.

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.

About this role

The RedR UK Programmes team is responsible for delivering demand-led services globally; providing tailored capacity building and other support to organisations and their partners through individual or framework contracts; and providing selected services to organisations and companies operating within the humanitarian and development context. As Programme Officer, you will work closely with Hub members to ensure events, trainings, services, projects and programmes are delivered to an exceptionally high standard, on time and budget.

Job Description

Main duties, Responsibilities and Accountabilities:

Delivery of events, courses, services, projects, and programmes within the Humanitarian Services Hub:

In close coordination with the line manager with respect to allocation, workload and priorities, assist the programmes team in the planning and delivery of the Hub’s events, courses, services, and projects.

• Lead on agreed elements of events, courses, projects, or deliverables, including external and internal representations as required.
• Support the recruitment of external project staff, consultants and Associate Trainers, resource persons and actors including the production of Contracts and Terms of Reference and ensuring the implementation of fair and transparent recruitment. Ensure these are signed and stored appropriately.
• Organise availability of equipment, refreshments, resources, travel, accommodation, props, vehicle and venue as required. Prepare welcome packs, name badges, signature lists, certificates and other resources as required and ensure these are in place for the relevant time of the event. If necessary, travel to events and provide direct support to trainers and participants at events.
• Be a point of contact for external project staff, consultants, Associate Trainers and participants where required, responding to queries and providing information and support, including:
• Ensuring travel and accommodation arrangements are in place for trainers and resource people;
• Sharing electronic versions of event materials with trainers;
• Preparing visa support documents for trainers, as required;
• Supporting the organisation of Associate Trainer assessments including communication with applicants, identification of volunteer participants, and documenting processes and results.
• Co-host live online sessions, providing support to the facilitator as well as to the course participants, before, during and after the event.
• Undertake administrative tasks related to RedR’s internal standard operating procedures, including necessary work on Eventbrite, Salesforce, Sharepoint, Surveymonkey, Zoom, RedR website, etc., under the direction of the Programmes Coordinator.
• Prepare or contribute to the preparation of project reports or course factsheets, according to RedR UK’s brand templates
• Contribute to M&E and reporting efforts.
• Undertake timely and accurate processing of invoices and expenses in line with established processes and RedR UK’s Financial Manual and Payment Procedures, as well as internal Financial trackers.
• Support the relevant project lead / focal point on the monitoring of expenditure and budgets.
• Ensure wide communication of events, preparing marketing information and advertising where required in close cooperation with the Marketing & Comms Coordinator.
• Undertake the role of minute-taker when required, both in internal and external meetings.

Others:

• Support the operations of RedR Amman office, including:
  • Supervise office maintenance, office assets and equipment
  • Manage relations with local suppliers for utilities, internet, and maintenance
  • Supervise the office cleaner and security guard, ensuring timely payments
  • Upload petty cash ledger receipts to QuickBooks for financial records
  • Monitor and manage office expenses like electricity, water, and internet bills
• Other administrative tasks as requested by line manager.
• Build and maintain excellent relationships with Associate Trainers, stakeholders, suppliers, venue providers and client organisations.
• Ensure consistent use of Sharepoint and Salesforce for institutional knowledge and project management.
• All employees are required to adhere to RedR UKs values of collaboration, excellence, lifelong learning, integrity and single point accountability.
• Contribute to the strategic planning of the team.
• Assist with audits, financial reporting and cash flow analysis.
• Undertake other tasks as reasonably required by your line manager.

Person Specification

Essential

• Administrative skills – Systematic and efficient administrative skills, including an ability to prioritise, manage and complete a variety of tasks against multiple deadlines with attention to detail to the highest quality and within deadlines, and track information and progress.
• Event management – Experience of supporting and organising events (logistics, travel, catering, communications with participants, etc)
• Coordination / network management – Experience of coordinating multiple actors, hosting networks or other meetings.
• Understanding of the humanitarian sector – General understanding of humanitarian practices and principles, and a demonstrated commitment to our humanitarian mission and values.
• Use of technology – Experience with current software for project management, along with Microsoft Office skills; ideally knowledge of SharePoint or similar document management systems; ideally knowledge of Salesforce or similar CRM systems.
• Financial skills – Able to track income and expenditure, use Microsoft Excel, check invoices and quotes are in line with project budgets.
• Work planning – Effective workload management skills and ability to use initiative to solve problems. Ability to track the progress of deliverables and activities and flag up underperformance.
• Team player – Experience of working successfully within a cross-cultural team environment and of building relationships with others.
• Accountability & Learning – ability to accept accountability for own responsibilities and performance. Learns from the feedback given and improves performance accordingly. Shows eagerness to increase technical skills and sector knowledge
• Communication – Good interpersonal communication skills and self-awareness, able to communicate expressing requirements and expectations to a wide range of individuals such as colleagues, partners, participants and other stakeholders from diverse cultural backgrounds. Writes effectively (consistently, clearly, and concisely)
• Languages – Fluency (C1) in English and Arabic.
• Qualification– University degree at BA level.

Desirable

• Specialised Qualification – Qualification in a technical sector (e.g. WASH, Shelter, Climate Change, etc), Project Management, Humanitarian Action, Disaster Management, Development Studies or similar
• Field exposed – Experience in Humanitarian and/or international development field operations
• Interest in Learning and Development – Have a demonstrable interest in Learning and Development, and training activities.