Project Development Leader

Private Sector Partnerships Service (PSP) sits within UNHCR’s Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees, forcibly displaced and stateless people. UNHCR has developed a Private Sector Fundraising Strategy focusing on both Individual Giving and Private Philanthropy, identifying priority fundraising markets and regions.

Tele- Fundraiser (Project Development Leader)  is responsible to raise funds for UNHCR Thailand as a member of a team by signing up recurring donors to the programme from allocated lead data by UNHCR Thailand; As a Tele- Fundraiser (Project Development Leader) , the staff will build, maintain and lead a minimum of 2 Tele Fundraisers, in addition, to train and motivate team of Tele Fundraisers by building a strong, supportive, and productive team environment which upholds professional standards and the aims, values, and reputation of UNHCR. This position supports the In-house Tele Fundraising and Donor Development programme in generating sustainable income for UNHCR Thailand Multi-Country Office.  

Advocacy :

• Represent UNHCR Thailand on the call and ensure that the call conversation is performed in a professional manner, including tone of voices and communications.
• Perform the call activities while ensuring that all required key performance indicators (KPIs) are met.

Administration :

• Manage and delegate call database for all contact types for team members to ensure performance maximization.
• Conduct donation management for any calls in line with The Personal Data Protection Act and PCI compliance.
• Process the donation and ensure that team’s pledge in CRM accurately, legibly, and completely.

Programme Performance :

• Close monitor and analyze team performance ensuring that all targets and KPIs are met or exceeded.
• Maintain and grow the teams in order to establish strong core teams that consistently meet the required targets.
• Performance Management of Staff
• Conduct performance evaluations of fundraisers under the contractor’s supervision.
• Lead tele fundraisers in preparing achievable work plans.
• Where targets are not being met by individual tele fundraisers ensure they are effectively following performance management procedures to get them back on target or take disciplinary action as required.
• Ensure any disciplinary action taken is done in line with organizational policy and tele fundraising staff performance policy.

Monitoring and Reporting :

• Set daily targets for team and ensure that team targets are achieved or surpassed by monitoring individual and team performance.
• Monitor team member’s punctuality, time management and attitude.
• Give feedback to the team about individual and team result.
• Provide basic daily, weekly, monthly, quarterly and yearly reports to the supervisor and team.

Support:

• Provide skill trainings to team members.
• Motivate and encourage team members to perform and create positive working environment
• Lead by example by having positive attitude, punctuality, good time management, professionalism, problem solving ability, and performance consistency.
• Relay organizational information to team members.
• Find creative ways to motivate and encourage own team to achieve targets.
• Comply with team’s KPIs and other department’s monitoring standards

Source: https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Bangkok-MCO-Thailand/Tele–Fundraiser–Project-Development-Leader-_JR2447662