Project Manager – Content & Creative Studio

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview/Summary:

The Content & Creative Studio Project Manager provides project management for a fast-paced creative and content group that supports the IRC’s External Relations Functions.

This position leads medium to large-sized creative projects requested from stakeholders across the organization. The Project Manager coordinates the creative development of work for initiatives and works across matrixed teams of channel leads and creatives to drive the production delivery of assets (donor reports, etc.). As a key project lead, this role proactively identifies issues and removes roadblocks, and looks for ways to streamline and improve our production processes. As a key project lead, this role proactively identifies issues and removes roadblocks, and looks for ways to streamline and improve our production processes.

The position reports to the Director of the Content & Creative Studio Planning and Operations, and works closely with colleagues across Fundraising, Communications and Program teams, and regularly interacts with IRC staff across the organization.

Major Responsibilities:

• Field, evaluate, and quickly respond to Ad Hoc project requests by defining project resource requirements and negotiating assignments with functional managers;

• Ensure project feasibility and manage changes in project scope, schedule and costs;

• Develop detailed project plans to track progress and oversee assigned projects from concept to completion;

• Communicate with stakeholders at all levels to lead kickoff meetings, project reviews, and ongoing project updates;

• Represent the Content & Creative Studio team in stakeholder meetings, as needed, to proactively assess needs;

• Provide knowledgeable, professional, and efficient support to various internal stakeholders;

• With the Director, Creative Studio Planning and Operations, review and manage creative and content budgets.

• Establish and maintain relationships with third parties/vendors.

Key Accountabilities:

Creative Development Project Management:

• Lead the management of creative asset and project requests from partners across External Relations and beyond, including Communications, Fundraising, Advocacy, Direct Mail, US Programs, President’s Office, and Ethics & Compliance

• Ensure all requests accurately go through the existing creative workflow, are properly scheduled and relevant partners are engaged proactively

• Lead and organize in-depth production needs for key stakeholders

• Work with creative leads and project team to complete requests on time and within budget

Maintain and optimize coordinated project management processes

• Review and continuously improve processes and integrate with creative workflows

• Engage and train partners on project management tools and processes

• Training and onboarding for current, and roll-out of future, project management tools:

• Lead on supporting the project management platform and ensure all partners are added and trained as needed

Operations Support

• Develop and maintain tools to support the Content & Creative Studio needs such as, RescueNet resource pages, box folders, meeting scheduling and notes taking

• Working with Planning & Operations team to ensure key processes are updated and maintained and support on any necessary trainings, including emergency appeal trainings

• Provide emergency backfill support for emergency moments, as needed

• Ensure assigned vendor payments are addressed in a comprehensive, timely and accurate manner

• With the Director, Creative Studio Planning and Operations, review and manage creative and content budgets.

Key Working Relationships:

Position Reports to: Director, Content & Creative Studio Planning and Operations

**Position directly supervises:**none

Indirect Reporting: Sr. Director, Content & Creative Studio

Other Internal and/or external contacts:

Internal: Broader Content & Creative Services team, Advocacy, Fundraising and Communications teams

**External:**3rd party vendors

Job Requirements:

Education: Bachelor’s degree in Project Management, Communication or related field. Or equivalent 3-5 years’ experience ideally in project management, content production, creative design production, marketing, fundraising or communications

Minimum:

• Experience in project management, account management, or content production for Marketing/Communications;

• Exceptional organizational skills, including the ability to work under pressure in a deadline-driven environment;

• Outstanding interpersonal skills, including the ability to work under pressure in a fast-paced environment;

• Excellent communication and social skills; ability to work effectively and adaptively in a highly collaborative, interdependent team environment;

• Solid understanding of content production and project management methodology including the ability to develop detailed project plans, budgets, status reports, tracking systems, etc.

• Proficiency with Project Management Software/Work platforms

• Experience with coordinated creative workflows;

• Knowledge of video, design and copy writing/editing processes;

• Strong understanding of Microsoft Excel and budgeting documents

Preferred:

• Familiarity with marketing/fundraising campaigns;

• Experience with non-profit and international contexts;

• Experience with Adobe Creative Suite;

• PMP Certification

Working Environment: Standard Office Environment -This role may require working remotely full or part time and part time remote employees may be required to share workspace.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.