Project Odyssey Manager

Great benefits. Competitive pay. We know these are some
of the things people look for in a job.

But if you’re the kind of person who also cares about making an
impact and serving our nation’s wounded warriors and their
families, then you’re exactly the kind of person we’re looking for.
When you join Wounded Warrior Project, you’re committing to making
a difference. We make a commitment to you too – helping you to find
that spark, ignite your passion to serve, and embark on a career
with meaning and purpose.

At Wounded Warrior Project we recognize our mission cannot be
accomplished without our talented teammates, which is why we’re
proud to offer benefits such as:

• A flexible hybrid work schedule (3 days in office, 2 days’ work
  from home)

• Full medical, dental and vision coverage for both teammates AND
  family members

• Competitive pay and performance incentives

• A fun, mission focused and collaborative team environment

A mission that matters is just the beginning, so if
you’re ready to get started, we’re ready for
you. 

The Wounded Warrior Project (WWP) Project Odyssey Manager
supports Wounded Warrior Project’s Mental Health and Wellness
programs by serving wounded service members dealing with invisible
injuries (e.g., post-traumatic stress disorder (PTSD) and other
forms of military trauma, and operational stress) through Project
Odyssey. The Project Odyssey manager oversees the teams as they
plan, manage, and execute all aspects of multi-day mental health
workshops and virtual program delivery through a learning
management system to provide support and resources to warriors and
their families to enhance their resiliency and psychological
well-being. The Project Odyssey Manager manages local and remote
teammates, oversees the budget, and collaborates with internal and
external resources to ensure alignment with strategic goals.

Note: Project Odyssey is a 12-week program that encourages warriors
to challenge themselves both physically and mentally while in a
supportive environment. A 12-week Project Odyssey consists of a
five-day experiential learning workshop and 11 weeks of follow up.
Project Odyssey is also delivered in a virtual space over the
course of six to twelve weeks using virtual experiential sessions
and a learning management system.

DUTIES & RESPONSIBILITIES

• Manage a team of local and remote Project Odyssey Specialists
  having varying backgrounds, education, and experience.
• Serve as a mentor to the team, developing their skills and
  abilities, and supporting them as they provide programmatic
  multi-day and virtual mental health workshops focused on enhancing
  warriors’ resiliency and psychological well-being.
• Coordinate with the region’s Senior Specialist and Regional
  Director on local and national initiatives.
• Oversee execution of initial and ongoing training for Project
  Odyssey Specialist including program delivery, project management,
  internal operating procedures, electronic record keeping, and WWP
  programs and culture.
• Oversee the development, coordination, planning, and execution
  of programmatic events and maximize programmatic impact.
• Monitor team performance. Work in conjunction with the Metrics
  team to interpret the reports to help address performance
  challenges and identify opportunities to expand success. Utilize
  information gathered from all relevant sources including shadowing
  teammates to enhance the quality and effectiveness of Project
  Odyssey (face-to-face and virtually).
• Manage overall facilitation of Project Odyssey including
  selecting participants, conducting the activities, facilitating
  psychoeducational workshops, and debriefing. Determine removal of
  participants if necessary, with limited to no supervision from
  manager.
• Ensure the continuity of care of warriors and Family Support
  Members (FSMs) through appropriate resource referrals to external
  partners and internal programs.
• Ensure case documentation and data are maintained accurately,
  timely, and appropriately within WWP internal databases. Review
  warrior referrals and cases and evaluate assessments and
  responses.
• Promote a supportive working environment where employees are
  encouraged to proactively address issues and solve problems.
• Establish effective working relationships and work
  collaboratively with all WWP programs and teammates.
• Establish effective working relationships and work
  collaboratively with local and regional partners, i.e., Veterans
  Administration, Veteran Service Organizations, Mental Health
  Resources, and other partners that may further the WWP
  mission.
• Plan and manage the program services delivered to WWP Alumni
  and FSM’s.
• Evaluate Project Odyssey programmatic goals to identify
  continuous improvement opportunities.
• Maintain current knowledge of available, relevant technologies
  and best practices to enhance efficiencies.
• Leverage technical skills to achieve effective delivery of
  programming in a virtual environment.
• Prepare briefings and reports for leadership.
• Participate in strategic planning activities.
• Participate in developing and managing department budget.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Exceptional interpersonal skills. Ability to interact
  effectively with diverse individuals and build effective working
  relationships. Demonstrated emotional intelligence.
• Ability to respond to sensitive matters with diplomacy and
  empathy.
• Demonstrated understanding of relationship management and
  partnering. Demonstrated ability to develop and maintain
  professional relationships and create a diverse network of
  resources, built on WWP’s strong supportive presence within the
  community.
• Demonstrated success leading, coaching, and mentoring teams.
  Proven management skills that foster an open dialog with staff.
  Team-oriented and a desire to engage with others on day-to-day
  activities.
• Demonstrated working knowledge of program development and
  management.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills. Effectively
  manage multiple priorities, develop programs, complete assignments,
  and meet deadlines.
• Demonstrated understanding of budget management.
• Demonstrated ability to work effectively in an environment
  requiring independent, creative efforts.
• Ability to analyze data and discern trends.
• Demonstrated ability to learn Salesforce or another CRM
  (contact relationship management) system and learning management
  systems.
• Demonstrated understanding of psychological and mental health
  issues.
• Demonstrated understanding of military and veteran issues, and
  the impact of combat, e.g., brain injury, post-traumatic stress
  disorder, and other mental health needs.
• Demonstrated understanding of the challenges faced by warriors
  and Family Support Members affected by trauma.
• Demonstrated understanding of Wounded Warrior Project and its
  mission, values, programs, and services, and the impact of these
  programs and services on wounded warriors and their families.
• High energy level. Self-starter; willing to take
  initiative.
• Unequivocal commitment to the highest standards of personal and
  business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work
  with.

EXPERIENCE

Requirements:

• Five years of experience working with veteran
  healthcare-focused programs, case management or business
  design.
• Five years of experience working with military or veterans’
  population in support of their development and readjustment.
• Three years of staff management or leadership experience.
  Completion of a formal leadership development program may be
  considered in lieu of management experience.

Preferences:

• Five years of experience working with and providing support to
  wounded service members who are dealing with both visible and
  invisible injuries, e.g., brain injury, post-traumatic stress
  disorder, other forms of military trauma and combat stress.
• Four years of staff management or leadership experience.
• Four years of experience working with brain injuries or mental
  health case management.
• Three years of experience designing evidenced based
  programs.

EDUCATION

Requirements:

• Bachelor’s degree in psychology, mental health counseling,
  human services, social work, rehabilitation counseling, or related
  mental health field. A bachelor’s degree in a business-related
  concentration may be considered with applicable combination of
  education, training, certification, or experience.

Preferences:

• Master’s degree in psychology, mental health counseling, human
  services, social work, rehabilitation counseling, or related mental
  health field or a business-related field concentration.

CERTIFICATIONS & LICENSURE

Requirements:

• Valid state-issued driver’s license.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Participation in highly physical and demanding outdoor
  activities and events under varying weather conditions, e.g., high
  rope and low rope courses, water sports, hiking, climbing,
  horseback riding.
• Lodging in various environments e.g., hotels, cabins, yurts,
  camping.
• Up to 50% travel.
• Lifting and carrying items up to 50 pounds.

Wounded Warrior Project® is an equal opportunity employer
committed to providing equal employment opportunity to all persons
without regard to race, color, religion, national origin, gender,
gender identity, sexual orientation, marital status, citizenship,
age, veteran or military status, disability, genetic information,
or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting
unsolicited resumes from search firms without a written search
agreement in place. All resumes submitted by search firms to any
employee at Wounded Warrior Project via email, the Internet or
directly to hiring managers at Wounded Warrior Project in any form
without a valid written search agreement in place will be deemed
the sole property of Wounded Warrior Project, and no fee will be
paid in the event the candidate is hired by Wounded Warrior Project
as a result of the referral or through other means.”