Project Officer

Role Summary

Our Project Officers are fundamental to the successful delivery of NEF’s programmes and
projects. You will be responsible for core project deliverables, which will likely include
significant contact with customers, members and funders of NEF. You will provide advice and
guidance to the public through our helpline and case management services, managing a caseload
of live customers throughout their end-to-end journey with NEF. You could be involved in any
one of our work streams, which could include liaising with people in fuel poverty, young people
and those seeking support and advice on how to reduce the carbon foot print of their home.
Alongside this, you could be delivering awareness sessions or training to employers or the
public; certainly, you’ll be representing NEF at public meetings and events. This role is very
much about communication and people, but you’ll also need be organised, diligent and able to
navigate various systems and processes.

Key Responsibilities:

• Provide residents with information and advice via our telephone helpline, including
  checking their eligibility for grant funding for energy saving measures and making onward
  referrals to installers.
• Provide advice regarding energy efficiency and fuel switching.
• Prepare and deliver training to a range of audiences, providing information on the
  programmes and funding available.
• Liaise between householders and their chosen installers to ensure the smooth installation
  of appropriate energy efficiency measures.
• Researching and collaborating with potential clients to join our membership programmes and
  taking this through to sign up.
• Manage a range of systems and processes, including relevant CRM systems and/or databases.
  Adhere fully to NEF Quality Management Systems (QMS).
• Provide secretariat services to programme steering groups, including arranging meetings,
  suggesting agendas, taking minutes and ensuring all participants are cognisant with the aims of
  the programme.
• Assist the Project Manager with the administration and reporting of projects.
• Support, assist and deputise for other members of the Foundation as workload and/or
  circumstances might require.
• Other activities as agreed with Line Manager.

Person Specification:

• Ability to work with and for the public in a caring and non-judgmental way.
• Excellent verbal (including telephone) and written communication skills.
• An enthusiastic approach and the ability to work both individually and as part of a team.
• The ability to engage with people confidently and effectively; remotely, one-to-one and in
  groups.
• Highly organised, with a methodical approach to projects and a keen eye for detail.
• An interest in energy saving, energy efficiency and renewable energy (although training
  will also be given).
• Ability and willingness to travel. Regular travel to events is a feature of the job,
  particularly during autumn, winter and spring.
• Ability to work outside of office hours, by arrangement.
• Familiarity with Microsoft Office Outlook, Excel, Word, Office 365 and Dynamics 365.
• Possession of a full UK driving license and use of a car with business insurance cover.

Desirable (not essential)

• A degree in a building or energy related subject or one where public health features as a
  major strand.
• Experience of working with vulnerable adults.

At NEF, we don’t just accept difference, we celebrate it, and we encourage it for the benefit of
our employees, volunteers, and the communities we support. NEF is proud to be an Equal Opportunity
Employer that is committed to diversity and inclusion in the workplace.