Protection Assistant

Under the supervision of the Protection Officer and line management of the Protection Team Leader, the Protection Assistant is responsible for supporting the timely, high-quality, and effective provision of protection services in the area of intervention. This includes protection monitoring, case management including service mapping, referrals, and cash for protection..

Responsibilities: 

• Provide protection monitoring and general protection case management services in compliance with DRC Standard Operating Procedures (SOPs), best-practice, and international standards including assessment of need, development of case plan, referral/facilitation of access to services, follow-up, and case closure.
• Maintain complete, accurate, and confidential case files to document client interactions and interventions using DRC tools, ensuring adherence to data protection protocols.
• Implement cash for protection including distribution, ensuring the support is tailored to identified protection risk(s) and all administrative and financial requirements are followed.
• Participate in case conference meetings (including cross-sector or interagency) for high-risk and/or complex cases, as needed.
• Contribute to up-to-date service mapping of service providers operating in the area.
• Support the Protection Officer (Case-Management) with updating and maintaining the case management and other relevant databases, ensuring adherence to data protection protocols.
• Support the Protection Officer (Case-Management) to produce accurate data and draft well written, comprehensive narrative reports, as requested.
• Support the Protection Officer (Case-Management) with the preparation and submission of weekly, monthly and quarterly work plans.
• Actively participate in regular case-management team and protection team meetings.
• Support the Protection Officer with the implementation of monitoring and evaluation tools and report on issues and make recommendations on the implementation of the program.
• Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers.

Other

• Maintain positive working relationships within the team and promote collaboration and capacity building across the team and other departments in coordination with the Protection Team Leader.
• Adhere to DRC’s mission, values, and Code of Conduct as well as humanitarian and protection principles.

  Treat all colleagues, partners, and beneficiaries with dignity and respect.

• Any other duties relating to the role as directed by the Protection Officer (Case-Management), Protection Team Leader, and/or Protection Manager.

About you

To be successful in this role you must have

Experience and technical competencies:

• A minimum of 1-2 years of relevant experience in the field of protection, ideally for an I/NGO or UN agency.
• Experience in case management, counseling, and/or psychosocial support services.
• Experience working with vulnerable populations including IDPs, migrants, and minority groups.
• Excellent knowledge and understanding of local communities and customs.
• Ability to maintain confidentiality, respect, non-discrimination, and safety of clients at all times.
• Ability to discuss sensitive issues with respect and empathy.
• Ability to organize work, meet deadlines, maintain composure, work independently, and prioritize work under pressure, coordinate multiple tasks and maintain attention to detail.
• Good interpersonal and problem-solving skills, creativity, and flexibility.
• Strong computer literacy (Microsoft Word and Excel).
• Ability to work in a diverse, multicultural context

Source: https://job.drc.ngo/jobs/job?id=170565