Protection Assistant

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Job Description

The protection assistant [community-based] is responsible for the implementation of activities under one or more of the following sectors: community mobilization, support to leadership structures, community engagement, information management, help desk/mobile help desk.

Main Responsibilities:

  • Set up the leadership structure at three levels (nyumba kumi, village leaders, zone leaders), follow up regularly on the performance of community leaders, and conduct regular meetings with Community Leaders at all levels.
  • Support the leadership development by identifying needs, and gaps, and suggesting the best ways to address them.
  • Conduct election and re-election of community leaders and provide orientation and training on the Code of Conduct and PSEA to newly elected leaders.
  • Conduct regular monitoring visits to the zones, villages, and Nyumbakumi and oversee all activities done, providing support where necessary and possible.
  • Hold regular meetings with leadership representatives and the community itself to gather feedback and the challenges they face.
  • Prepare and lead the community leaders with partner meetings and make sure that the minutes and feedback are shared on time.
  • Organize weekly Information dissemination campaigns to improve the communication between agencies and refugees in the camp, in particular: collect information from different agencies, prepare messages to be shared and monitor the information team of incentive workers to ensure that the information is disseminated efficiently and effectively across the camp.
  • Assist in organizing different community engagement activities i.e. town hall meetings, FGD, etc.
  • Collect and analyze the feedback of the refugees regarding humanitarian assistance, share reports/referrals to specific agencies and follow up on agencies’ responses and actions to ensure the feedback loop is closed.
  • Work closely with partner agencies through coordination on the information/feedback needs to and from the refugee community.
  • Set up the committees, make regular follow up, and organize different activities (site maintenance, men, women, and market committees).
  • Monitor the attendance of the committee members in different activities/meetings and report immediately any gaps due to voluntary repatriation, shifting to other zones in the camp, etc., and organize re-election as needed.
  • Support the committees to conduct regular “giving back to the community” sessions, awareness-raising sessions e.g. “violence-free homes”, and meetings in the community.
  • Hold regular meetings with the committee members and committee representatives regarding their activities to gather feedback and challenges they face; identify capacity development needs for the committees and liaise with other DRC departments/partners to organize training.
  • Receive individual concerns/complaints at the help desk (mobile or fixed) and take proper actions including verbal advice, writing referrals, and provision of accurate information.
  • Report immediately to Protection Manager any sensitive complaint received through the different channels of the feedback mechanism.
  • Follow the referral pathways between DRC and other humanitarian actors and make a follow-up on the issues raised to ensure feedback is provided on time.
  • Maintain confidentiality and seek refugees’ consent before making referrals to other organizations.
  • Ensure proper recording of complaints received and actions taken and provide timely and accurate data and information to the information management officer.
  • Ensure all groups in the community including PSN, women at risk, and other vulnerable groups have safe and dignified access to the community-based feedback mechanism.
  • Manage the incentive workers team, manage their attendance, and report any issues of concern to the Protection Team Leader [community-based]
  • Ensure accurate documentation of activities and keep all documents in order and safely (e.g. distribution lists, attendance lists, etc.)
  • Keep an updated database of names and addresses of all community leaders/members of committees
  • Ensure that the peaceful coexistence committee is set up and functioning well.
  • Prepare work plans and reports (weekly/monthly) on the activities and submit them timely to Protection Team Leader [community-based]
  • Ensure full cooperation with other protection assistants and act on their behalf during their absence.
  • Any other activities assigned by the Protection Team Leader [community-based]
Data collection and reporting:
  • With support from Information management officer track indicators, maintain, update and analyze data on activity and indicator
  • With support from CBP Team leader, prepare and submit timely and quality weekly, monthly, quality and other donor reports as per the donor requirements. Accountable to meet reporting deadline.
  • Support and working closely with Information Management officer and M&E on program data collection, track indicators, maintain, update and analyze data on CBP activity and indicator.
Experience and technical competencies: (include years of experience):
  • 1-year work experience in a related field.
  • Previous experience working with refugees – preferable.
  • Previous experience working in international organizations – preferable.
Education:
  • Diploma or Bachelor’s degree in Community Development, Social work, psychology, political science, development, law, or other related fields.
Languages:
  • Excellent proficiency in written and spoken English and Swahili
Source: https://job.drc.ngo/jobs/job?id=170059

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