Protection Caseworker

Job Summary:

Organization Overview

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 70 countries, all 50 U.S. states, and all U.S. territories. FHI 360’s Crisis Response team has been responding to the humanitarian emergency in Tigray, Amhara, Afar, Somali Regions through an integrated Health, Nutrition, WASH, and Protection project to meet the critical needs of the conflict-affected population. FHI 360 aims to expand its reach to the Oromia Region in Eastern Borena , Ethiopia to provide humanitarian response to affected population and will be implementing the program with the Ethiopia-based national organization, Pastoralist Concern (PC).

Accountabilities:

Programmatic Support:

• Provide administrative support including calendar management, scheduling, and managing expenses.
• Attend project meetings and prepares pre-meeting and post-meeting notes and memos.
• Plan for project-related meetings; booking conference rooms; ordering catering; preparing materials, etc.
• Support logistical arrangements for events, conferences, and workshops, including invitations, and procurement of materials, supplies, refreshments, etc.
• Support departments, practices and/or projects to manage electronic files and/or review to ensure completion.
• Provide communication support; compile folders for external stakeholders; keep track of communications materials inventory and work with teams to request additional materials, as needed.
• Support logistical arrangements for events, conferences, and workshops, including invitations, and procurement of materials, supplies, refreshments, etc.
• Taking meeting notes and maintain project files.  Maintains filing system of sub-award documents.

Programmatic Administration:

• Support travel activities for staff and consultants including preparation of expense authorizations, obtaining client travel approval, working with Travel Department to obtain air tickets and advances, and supporting travel expense reporting when required.
• Assist in the collection of information for use in reports and formats report drafts.
• Maintain distribution list for project reports.
• Send reminders to keep team on track with reporting deadlines.
• Serve as a backup to others at same level.
• Set up document management site (file share sites).
• Maintain, copy, and coordinate storage and archiving of files.

Technical Requirements:

• Assist in technical data collection, review and basic analysis.
• Provides basic technical support in the development and dissemination of tools, materials, reports, papers, and intervention for projects.
• Under supervision conducts searches of published literature, mobile software sites, blogs, on evolving issues.
• Provides technical administrative support to workplan preparation and finalization.

Operational Support (Security, IT, HR, etc.):

• Post job descriptions.
• Arrange interviews.
• Set-up technology for meetings.
• Troubleshoots equipment issues.
• Keep and update list of contacts.

Finance Support:

• Payment processing: receive invoices in financial system of record, compile payment packages, obtain approvals and submit for processing.
• Consultant support: compile consultant agreement packages, obtain approvals, and upload in financial system of record.
• Provide point of contact support for project staff, such as processing reimbursement requests and invoices.
• May contribute to the development of the project’s budget process.
• Read and interpret budget to understand tracking.
• May suggest budget items/approach for tasks.
• Set up purchase orders in the finance system of record (HQ only).
• May help track down cost information (other direct costs (ODCs), hotel costs, etc.).

Business Development and Proposal Management Support:

• Contract deliverables support and tracking: as needed, support with reviewing/uploading project reports and deliverables to the Development Experience Clearinghouse and to the internal Knowledge Exchange.
• Support business development efforts including assisting with proposal recruitment, document formatting, organizational chart formatting, and performing desk research, as needed.

Competencies: 

There are 31 FHI360 development competencies. The focus for this particular job will be:

• Project Management (Planning and Time Management) – accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshal’s people, time, and resource efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.
• Problem Solving – analyzes problems, seeks input from others and considers a variety of solutions. Chooses most efficient and effective solutions with attention to the impact that solution has on other projects and tasks.
• Technical Skills and Learning – lets go of outdated processes and procedures, seeks out resources to enhance technical skills, and readily learns new industry processes, systems and products.
• Employees are expected to possess or have high potential for development of these three fundamental competencies.

Applied Knowledge & Skills:

• Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
• Must be able to read, write and speak fluent English, fluent in host country language as appropriate.
• Basic knowledge of concepts, practices and procedures with project design.
• Strong oral and written communication skills.
• Demonstrated proficiency with Microsoft Office suite software.
• Ability to problem solve and recommend corrective action as needed.
• Strong organizational and attention to detail needed to adhere to project deadlines.
• Effective communications in information shared by ensuring attention is paid to the specific components (i.e., formatting) of the communication, successful delivery and accountability for specific components (i.e., keeping timelines updated).