Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
United Nations Development Programme (UNDP) as a lead agency for managing the common services for the United Nations (UN) agencies in the Republic of Yemen, also renders support to the effective and efficient operations of the
UN Humanitarian Air Service (UNHAS) at Aden international airport. Following the recent attack on the newly appointed government and increased security concerns, and in order to reduce the time UN staff spend in the airport, a need to recruit additional staff to manage protocol and travelers’ passports was presented.
Under the direct supervision of the Operations Manager and the overall guidance of the Head of Sub-Office, the Protocol Clerk supports protocol assistant and provides arrival and departure related services to all UN Agencies in Aden and their visiting missions ensuring high quality and efficient services. The Protocol Clerk will support the Operations Unit to provide timely services to clients and promotes a collaborative, client-focused, quality and results-oriented approach in the delivery of protocol services. The Protocol Clerk also supports the Operations Unit in collaborations with other UN Agencies protocol and visa support staff and UNHAS, UNDSS and other Agencies in Aden to ensure consistent service delivery.
UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
Duties and Responsibilities
1) Provides support to UNDP/UN Agencies Staff official travel at Aden International Airport focusing on achievement of the following results:
- Support and facilitate the departure and arrival on UNHAS flights of UN staff and visiting missions at Aden Airport.
- Take responsibility for collecting passports from UN staff, managing departure and arrival immigration processes with sensitivity to the unique requirements and preferences of each individual.
- Provide support for the entrance and exit processes of UN Agencies and INGOs staff, recognizing and accommodating the specific needs of diverse individuals, and ensuring a respectful and inclusive atmosphere.
- Assist departing UN Agencies and INGOs staff with their travel arrangements, acknowledging and addressing the unique concerns of each individual during the check-in process and interactions with airport security irrespective of their religion, sexual orientation, or ethnicity.
- Translate information on the manifest as required by airport authorities.
2) Prepares briefs and updates UN Agencies international staff on protocol related policies focusing on achievement of the following results:
- Develop briefs and conduct debriefs for international staff of UN Agencies, offering tailored advice and administrative support to address specific protocol-related matters. Ensure that the guidance provided considers the diverse perspectives and needs of each staff member.
- Stay informed about Yemeni Government visa and residence permit requirements, as well as airport protocols. Continuously update and share this information with all staff, considering the diverse backgrounds and individual circumstances of each team member.
- Provide support to other protocol-related issues.
3) Handling high-profile delegation missions to Aden:
- Support the arrangements for first-class business lounge for diplomatic missions, if needed, upon arrival and departure.
- Informing Airport management about high-profile diplomatic visitors/delegations.
- Translate manifest and travel documents as deems necessary.
- High-profile lounge and bus booking
4) Liaise with Airport operating entities and foster their coordination with the UN agencies:
- Collaborate with diverse entities, including airport staff, UNHAS, and national security, to streamline processes and minimize the time spent in the airport for arrivals and departures. Ensure that coordination efforts consider the unique perspectives and needs of all individuals involved.
- Assist in organizing the logistics for humanitarian cargo flights, recognizing and addressing any specific requirements or considerations related to gender, ensuring an inclusive and efficient process for all involved.
5.) Support knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
- Participation in the training for the operations/protocol staff
Competencies:
Core Competencies:
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility : LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion : LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies:
| Thematic Area | Name | Definition |
| Business Management | Customer Satisfaction/Client Management | - Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
- Provide inputs to the development of customer service strategy.
- Look for ways to add value beyond clients’ immediate requests.
- Ability to anticipate client’s upcoming needs and concerns.
|
| Administration & Operations | Documents and records management | - Overall document (hard or electronic) management; registry and retention policy including storing and archiving
|
| Administration & Operations | UN travel documents | - Knowledge of regulatory frameworks and processes related to UN travel documents; ability to facilitate the insurance of UN travel documents for UNDP and UN agencies; processing of visas, and ensure oversight and endorsement
|
| Administration & Operations | Management of shipments | - Knowledge of regulatory frameworks and processes related to management of shipments, including contracting of shipments for staff members who travel on initial appointment, reassignment and repatriation
|
| Administration & Operations | Events management (including retreats, trainings and meetings) | - Ability to manage events, including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc.
|
| Administration and Operations | Assets management | - Knowledge of policy & procedures on PP&E; ability to prepare financial statements on PP&E; maintain Asset Management Module in ERP, Asset Dashboard; develop supporting tools for assets certification and further enhancements for AM module; design and run training programs, etc. on assets management and assets recording; run AP-AM interface; perform AP-AM-GL reconciliation; perform analytical review of AM reports and asset information to ensure completeness and accuracy of asset information
|
Required Skills and Experience
Education:
- Secondary education is required. OR
- A university degree in administration or related field will be given due consideration, but it is not a requirement.
Experience:
- Minimum of four years (with high school diploma) or one year (with bachelor’s degree) of relevant experience in support services in diplomatic, government, international organizations, or hospitality industry.
- Experience on diplomatic protocol-related service in airports and in working with airport authorities in a service minded manner is desired;
- Experience on visa support, in a service minded manner is a distinct advantage.
- Experience in supporting diplomatic and high-profile delegations within Aden Airport is desired.
- Experience in the usage of computers and office software packages (MS Word, Excel, etc.) is desired.
- Proficiency in both English and Arabic languages is required.
Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
Disclaimer
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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