Provision of Eye and Hearing Services for beneficiaries with visual & hearing impairment in refugees’ camps and selected Host Community in Cox’s Bazar

1.Background:

Humanity & Inclusion (formerly Handicap International) is an international non-governmental Organization founded in 1982 and currently located in more than 60 countries worldwide. Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

HI has been implementing a project with title ‘Improving Disability Inclusion in the Rohingya and Host Communities Humanitarian Response’ in Cox’s Bazar since June 2024 with the finding support of DFAT. One of the objectives of the project is to Improve the reach and quality of disability-specific services in the Cox’s Bazar camps. Under the objective, eye and hearing services for the persons with visual and hearing impairment are one of the crucial interventions designed to address the prominent needs of the services among the most vulnerable people living in the project implementation areas. To ensure effective provision of the planned interventions, it is decided to recruit and deploy relevant specialized organizations who directly engage at field for timely and quality services.

2. Objectives

• To provide comprehensive eye and hearing assessments for community members with visual and hearing impairments, ensuring early detection and intervention.
• To promote awareness and education about eye and hearing health within the community, encouraging preventative care and regular check-ups.
• To ensure follow-up care and support for individuals with identified eye or hearing issues, facilitating continuous improvement and management of their conditions.

3. Scope of Work

1. Eye Services

• Provide eye assessment services (vision test) to at least 1800 beneficiaries with visual impairment through organizing eye campaign.
• Offer 2 times follow-up consultations to monitor and adjust prescriptions need basis.

1. Hearing Services

• Provide hearing assessment services (hearing test) to at least 800 beneficiaries with hearing impairment through organizing hearing campaign.
• Offer 2 times follow-up consultations to ensure the effectiveness and proper functioning of hearing aids.

4. Location of the actions:

The locations of the proposed actions are all the refugees’ camps (total 33 camps) and Host communities (Baharchara and Palongkhali unions) under both Teknaf and Ukhiya Upazilas, Cox’s Bazar.

5. Deliverables

Eye Health ( LOT- 1)

1. At least 1800 beneficiaries received Eye assessment services (vision test).
2. At least 1000 beneficiaries (out of 1800) received 2 follow-ups as need basis.
3. Inputted Day to day service data and assessment form in HI format
4. Quarterly reports on eye health services provided, including assessments and glasses issued.
5. Follow-up reports on the effectiveness of prescribed glasses.

Hearing Health ( LOT -2)

1. At least 800 beneficiaries received hearing assessment services (hearing test).
2. At least 360 beneficiaries received 2 follow ups as need basis.
3. Quarterly reports on hearing health services provided, including assessments and hearing aids issued.
4. Follow-up reports on the effectiveness and user satisfaction of hearing aids.
5. Inputted Day to day service data and assessment form in HI format

6. Duration:

The contract will commence on tentative 25th September 2024 and will remain effect until 30th September 2025.

7. Roles and responsibilities both parties

HI

• Provide support to organize the eye and hearing campaign at field.
• Support to identify beneficiaries during follow up services at field.
• Ensure necessary permission from Government authorities for the services provision at field.

Service provider

• Organize the eye and hearing campaign at field as per plan/schedule agreed by both parties.
• Deploy consultant with equipping necessary testing materials at the time of campaign and follow up.
• Ensure all necessary technical standards of the service provision including provision of devices.
• Liable for all kinds of logistics arrangements for ensuring timely provision of services.
• Inputted Day to day service data and assessment form in HI format .

Qualifications and experience required

• The service provider must employ qualified optometrists and audiologists with a minimum of two to five years of professional experience.
• Must have a valid license to operate in the fields of optometry and audiology program/ activities.
• Must have a track record of providing eye and hearing services for at least two years in Cox’s Bazar and within humanitarian settings.
• Must possess the necessary equipment and facilities to conduct comprehensive eye and hearing examinations at the community level or through outreach services.
• Must have experience in conducting eye assessments, performing hearing tests, and arranging necessary measures for beneficiaries with eye & hearing impairments.
• Must have experience and knowledge of disability programming.
• Must have experience in service provision within refugee camp contexts.
• Must have the ability to provide clear, concise reports in English language.

Applications that do not meet the minimum technical requirements will be considered technically non-compliant and will not be evaluated further.

For the details you can refer to the detailedTerms of Reference.

How to apply

Interested service providers should submit:

• A detailed proposal outlining their approach to delivering the required services.
• Evidence of qualifications and experience.
• References from previous clients.
• A detailed budget and cost breakdown.

Application process

• To apply, interested organizations must send an email containing:
  • Organization profile(s)
  • Documentation of legal status, including registration as a company
• Last TAX Submission Copy (Mandatory for Both Individual and Firm)
• Bank Solvency Certificate (optional for both individuals and companies)
• Insurance certificate (optional for both individuals and companies)
• Applicants must include a technical and financial proposal (maximum 15 pages) that outlines proposed methodologies and schedule.
• Applicants must provide documents demonstrating their experience in rehabilitation, Eye and hearing service provision.
• Applicants must provide documents demonstrating their experiences to work with different NGO/ INGO.
• Quoted price should include VAT and TAX following government rules. If any amount is excluding VAT and TAX, it should be shown with a necessary breakdown.
• Payment conditions should be clearly mentioned in the financial offer.
• Bank details, including the name of the account, bank name, branch, swift code, etc., must be provided.
• Proposals must be submitted in BDT.
• Interested organisations or service providers who meet the requirements should submit a proposal to by 17th September 2024 ( 11.59PM – BGD time )

Applications that do not include the above will be considered administratively non-compliant and will not be evaluated further

Online Bid Submission address:

Send a digital file in the form of an email* sent to the dedicated email address: log.cox@bangladesh.hi.org ; with the tender reference “Eye and Hearing service for DFAT project beneficiaries- PD-UKHI-01291” in the subject).

*If the file is too big to fit into 1 email (limit 15MB per email), bidder should split the submission into multiple emails. Please include numbering also in the subject.