Public Information Assistant (Tour Guide), Multiple positions

Within delegated authority, the Public Information Assistant (Tour Guide) will be responsible for the following duties:  

• Conduct one-hour lecture tours, four to five times a day, on the history of Africa Hall and work of the United Nations. 

• Participate in daily briefings as well as special briefings on different topics such as peacekeeping, disarmament and human rights. Study and research UN materials in English, in order to stay abreast of current activities of the UN system.

• Tailor language and information to different audiences (e.g. children, students, senior citizens, VIPs, UN Mission staff and media representatives) and respond to politically sensitive questions in an accurate and effective manner.

• Deliver quality customer service to raise awareness and promote the history of Africa Hall and the work of the Organization in an enjoyable and educational manner.

• Communicate and handle effectively stressful client-service situations by showing emotional intelligence and solid client orientation skills.

• Develop positive work relationship with peers, tour coordinators and supervisors based on mutual trust and respect.

• Undertake other assignments to facilitate the smooth running of the guided tour operation, which include a) Assist the Tour Coordinator in dispatching groups of visitors, and, while on duty on the tour route: b) Monitor the closure of visited places (whenever required) and liaise with tour coordinators, cashiers and UN Security, and c) Help out with crowd control issues and any visitors’ needs requiring escorting or wheelchair assistance

Work implies frequent interaction with the following:

General public and UN staff and delegates; Tour Coordinators; Meeting Services Officers/Assistants, UN Security staff.  

Results Expected:  

Successfully complete a two-week training about the history Africa Hall, the ECA and work of the United Nations and its Main Organs and their current activities in the field.  Present UN-related information in a clear, accurate and professional manner in order to promote a better understanding of the history of Africa Hall and work of the Organization and offer visitors an enjoyable and educational experience while ensuring consistently good customer service.

Education:

•  High School Completion or equivalent is required.
•  A  Bachelor’s Degree in communications, journalism, public relations, social sciences, international relations, or a related fields is an asset.

Experience:

• A minimum of five (5) years relevant experience in the field of communications and public information, or a related field is required. 
• Experience as tour-guide in an international setting would be an asset.

Language:

• Fluency in written, reading and spoken English and French is required.
• Knowledge of another UN official language, such as Arabic, Spanish, Chinese, or Russian, is desirable.