Public Safety Program Technician

At Central Carolina Community College, we create transformative lifelong learning opportunities! We expect all employees to find ways to remove barriers to student success and provide all students a pathway to achievable dreams. Our employees are charged to recognize the challenges we face and to respond to them with empathy, understanding, and a willingness to help.
The Public Safety Program Technician will ensure accuracy in creating, processing, maintaining, and reporting of all Public Safety/EMS course information and student records.
Diversity Policy: Central Carolina Community College believes the college experience is greatly enriched through diversity; therefore, the college encourages diversity of thought within the student body and staff. Furthermore, the college seeks to promote awareness of diversity and the respect for all individuals, and the college pledges to adhere to this mission in its relationship with the community. 

• Process continuing education data and documentation, including contracts, registration of students, class rosters, transcripts, student records, and third-party fee billing.
• Responsible for ensuring current course offerings in each of the EMS, Fire & Rescue, and Law Enforcement databases utilizing NCCCS updates and the “Blue Sheet.”
• Provide technical database support to Public Safety/EMS coordinators.
• Assist coordinators in determining appropriate course selection for class titles not listed in the NCCCS Combined Course Library.
• Determine appropriate fee waiver assignment for EMS, Fire & Rescue, and Law Enforcement classes.
• Confirm course approval for certification and non-certification classes attended by 15-year-old minor firefighters per NCCCS guidelines.
• Verify and register fee waiver eligible Public Safety/EMS students.
• Grade, close, and submit class documents folder to Documents & Compliance Administrator.
• Enter and maintain data required for reporting to the college and NCCCS.
• Maintain a supply of forms and materials required for site operation.
• Maintain office equipment with contact via IT, media, or other college departments for site operation.
• Maintain an accurate filing system, including moving files to storage annually.
• Participate in required training and conferences to maintain and update skills.
• Perform other duties and tasks as assigned by the Dean of Workforce Development & Continuing Education.

Required education background: 

• Associate Degree

Required knowledge, skills, and abilities: 

• Basic knowledge and skills in Datatel, MS Access, Word, and Excel.
• Experience in a deadline-driven, high-volume office environment.
• Ability to perform without direct supervision.
• Ability to utilize NCCCS and college resources to problem solve.
• Accuracy and attention to detail.

• Education or experience in a Public Safety environment.