Public Service Officer

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Position Details
Position Information

UNT System Overview	Welcome to the University of North Texas System . The UNT System includes the University of North Texas in Denton and Frisco , the University of North Texas at Dallas and UNT Dallas College of Law , and the University of North Texas Health Science Center at Fort Worth . We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Posting Title	Public Service Officer
Department	UNT-Police Services-152500
Job Location	Denton
Full Time/Part Time	Full-Time
Retirement Eligibility	TRS Eligible
Additional Retirement Information	For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php .
Salary Information	Commensurate with Experience
Department Summary	The University of North Texas Police Department is a full-service law enforcement agency serving the University of North Texas (UNT) community, a 47,000 student public institution of higher education within the Dallas/Fort Worth region. The UNT Police Department is among only 7% of law enforcement agencies nationwide to have earned accreditation from the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). The UNT Police Department is additionally accredited by the International Association of Campus Law Enforcement Administrators (IACLEA). This dual accreditation helps to ensure the University of North Texas Police Department operates in accordance with over 500 best practice standards to offer the UNT community the highest level of professional law enforcement. The UNT Police Department is made up of over 60 dedicated professionals, including police officers, public safety officers, dispatchers, and administrative professionals.
Position Overview	The Public Safety Officer (PSO) assigned to the Discovery Park assists with the overall security of the facility and surrounding UNT property by patrolling (vehicular and foot) and securing offices, exterior doors and other doors and entrance gates. The PSO also assists faculty, staff, students, and guests at the Discovery Park as needed.

Additional Posting Details

Minimum Qualifications	High school diploma or GED and two (2) years of related experience; or equivalent combination of education and experience.
Knowledge, Skills and Abilities	Customer Focus – Continually searches for ways to provide value-added solutions to customers; Understands and anticipates customer’s needs and keeps customer’s needs in mind when making decisions; Takes responsibility for customer satisfaction and loyalty; Solicits customer feedback to ensure satisfaction with product, service and/or relationship; Treats customers using the “Golden Rule;” Uses customer’s name and respects needs of different age groups and cultural diversity. Respect for Standards – Understands and respects the need for structured guidelines and protocols but is willing to ask for clarification if something doesn’t make sense and could cause unnecessary problems for a Co-Worker, the organization or could result in less than an excellent level of service for a Customer; Demonstrates compliance with required standards. Communication/Interpersonal Skills – Clearly and candidly expresses self in a professional manner; Actively listens and seeks input to ensure understanding; Adapts communication to be appropriate to other’s level of understanding; Objectively considers other’s ideas, even when they conflict with own ideas; Ensures smooth transition of important information from one person or department to another. Adaptability/Flexibility – Maintains job performance and focus under pressure; Adapts to changing needs; Able to respond appropriately to new information and schedule changes; Handles stress in an appropriate manner; Performs a variety of tasks; Remains calm and is instrumental in keeping others calm. Team Skills – Seeks opportunities to accept ideas; Not afraid to ask for help from co-workers, when needed, to accomplish work goals; Ensures smooth transition of important information from one person or department to another; Participates actively and positively as part of a team to ensure the best outcome for the team, department, Customer and/or organization.
Preferred Qualifications
Required License / Registration / Certification
Work Schedule	12-HOUR SHIFTS/DAYS AND HOURS VARY
Driving University Vehicle	Yes
Security Sensitive	This is a security sensitive position.
EEO Statement	The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title	Public Service Officer
Physical Requirements	Carrying, Lifting up to 10 pounds, Lifting up to 25 pounds, Lifting up to 50 pounds, Pulling , Pushing, Squatting, Stooping, Bending, Standing, Ability to communicate

Job Duties

o	Consistently performs all duties as required relating to building security

o	Generates appropriate level of vehicle and foot patrol in and around campus facilities

o	Demonstrates initiative and encourages service and process improvements. Ensures compliance with policies, statutes, safety guidelines and procedures.

o	Demonstrates and encourages honesty, fairness, and ethical conduct. Delivers responsive, courteous and accurate delivery of service.

o	Has an understanding of peak work periods and demonstrates responsibility by regular attendance. Does not allow personal problems to interfere with job responsibilities and accepts responsibility for actions.

o	Regularly engages with the community to develop and foster positive public/police relationships.

o	Works as a member of a team placing team goals ahead of individual goals. Demonstrate professional demeanor in the workplace and uses interpersonal skills constructively to resolve conflicts.

o	Reflects reasoned judgment and “common sense” when identifying/resolving issues w/focus on optimal outcomes and uses appropriate discretion in resolving problems, performance issues, and complaints.

o	Quantity and quality of work activities are directed toward optimal resource utilization and outcome.

Posting Detail Information

Posting Number	S7724P
Position End Date (if temporary)
Special Instructions to Applicants
Quicklink for Posting	https://jobs.untsystem.edu/postings/79841

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Public Service Officer

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