QA Lead
Saga
QA LeadSalary: Up to £30,000 Depending on experienceFT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.Role ResponsibilityAs our QA Lead, you will be accountable for the following tasks:
The Ideal Candidate
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that’s why we have put together an amazing benefits package.
About the CompanyOver the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.#LI-Remote
£30000 per year
Ashford, Hampshire – Crawley, Hampshire
Wed, 23 Oct 2024 23:26:57 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.
Job title: Transport First Line Manager Company GXO Logistics Job description Are you looking to…
Job title: Manager Controlling & Reporting (m/w/d) Company GIS Personallogistik Job description und Mitarbeiter langfristig…
Job title: Sales and Marketing Coordinator Company Get Recruited Job description SENIOR SALES COORDINATOR FULLY…
Job title: Senior Prison Services Technician Company NHS Job description is not listed here, you…
Job title: Produkt-/Projektmanager - Digital Solutions (w/m/d) Company EICS Group GmbH Job description und Anwendungsszenarien…
Job title: IT Expert als Berater Logistik Prozesse (f/m/d) Company STADA Arzneimittel Job description "Caring…
This website uses cookies.