Quality and Compliance Coordinator

• 0.8 EFT
• Competitive salary and access to salary packaging
• Hybrid Work Flexibility
• Professional Development Opportunities
• Fixed Term, One Year Appointment

About us

Relationship Matters, is a dynamic, values based not-for-profit organisation specialising in relationship, family and individual counselling, mediation, and education. For over 75 years we have been committed to making a difference to our clients no matter which part of our community they come from. We continue to provide high quality relationship counselling, dispute resolution and relationship education services. Relationship Matters also provide Employee Assistance Programs, training and workplace consulting.

About the role

In the role of Quality and Compliance Coordinator, you will collaborate closely with Relationship Matters Managers and Coordinators, under the guidance of the Executive Manager – Corporate Services. Your primary responsibility will entail developing and executing a robust Quality Framework integrating corporate and clinical quality, risk management, and policy directives. Additionally, you will establish and maintain requisite systems and processes to fulfil all contractual compliance obligations and meet accreditation standards. Furthermore, the position will involve providing assistance in Risk Management and Occupational Health and Safety initiatives.

Responsibilities will include:

Quality:

• Lead and implement a systematic approach to corporate and clinical governance, risk management, occupational health and safety and policy.
• Develop and implement an integrated quality framework in collaboration with cross-functional teams. Responsible for all for ensuring compliance with all relevant standards, including new Social Services Standards, Rainbow Tick, and National Mental Health Standards.
• Meet all the requirements of the annual work plan as identified by the Quality Committee and Clinical Governance Working Group and manage the secretarial support for this working group.
• Promote and support engagement with our quality and safety systems in the organisation including our Feedback Management System, Incident Management System, and Continuous Quality Improvement systems.
• Educate and support staff to ensure processes conform to the principles of continuous quality improvement to critically examine practice, practice change, safety, and efficiency.
• Assist in ensuring that Relationship Matters services are fit for purpose, consistent and meet both external and internal requirements, including compliance with all funding bodies.
• Manage external and internal audits providing focus, direction, and control for the Quality Management System (QMS) Audits, ensuring that results are analysed and that areas of non-compliance and opportunities for improvement are identified.
• Ensure education programs are aligned to clinical governance framework, policy and procedures.
• Monitor and advise on the purpose and performance of the QMS, producing data and reporting on performance against set standards and stakeholder needs.

Risk and Legislative Compliance:

• Maintain the risk register and develop succinct periodic reports and analysis to the Executive and relevant committees.
• Maintain the compliance calendar and ensure all reporting (both internal and external) obligations are met in a timely manner.
• Monitor and interpret changes in relevant legislation and regulations and provide expert advice and recommendations to the Executive in areas including critical incident management, child safe, privacy and OHS.

Occupational Health and Safety:

• Undertake OHS activities as set out in the OHS Policy, participate in the OHS Committee, escalating any significant OH&S matters to the Executive Team.
• Co-ordinate the First Aid and Emergency response officers, providing relevant support, advice and access to resources.
• Organise, facilitate, and lead the review and analysis of incidents, conducting in depth investigation into serious events in collaboration with staff and the Executive Team.
• Monitor legislative health and safety requirements and ensure compliance with the Occupational Health and Safety Act
• Provide reports to Executive and relevant committees on OHS matters including incidents and compliance activity.

About You

• Tertiary qualifications and / or relevant administrative/human resources/business studies.
• Demonstrated experience promoting a culture of continuous quality improvement in a clinical setting.
• Proven track record in leading, implementing and managing quality, safety and risk management programs at the senior management level.
• Experience in leading an accreditation process and delivering successful quality audits for health or community-based organisations.
• Proven ability to drive all facets of a QMS at all levels of an organisation.
• An ability to lead, train and educate employees across all levels in the requirements of a Quality Management System.
• Demonstrated knowledge of Child Safety, Privacy, OHS and other relevant legislative and a commitment to child safety practice.
• Computer competence with the Microsoft Office Suite of programs, including Outlook, Access, Excel and Word.
• Strong organisational and project management skills with an ability to work to timelines and be outcome focused whilst managing multiple tasks.
• Experience in the Not-for-Profit sector.
• Personal qualities: self-responsible, team player, aligned with Relationship Matters values, flexible, and maintains high ethical standards.

To apply

Click “Apply Now” to submit your application. 

We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, and Lesbian, Gay, Bisexual, Trans and Gender Diverse, Intersex, Queer and Questioning (LGBTIQ+) people.

Application details and a position description including key selection criteria are available from www.relationshipmatters.com.au/employment.

Position is for immediate appointment, so applicants are encouraged to apply without delay.