Quality Assurance Analyst

Job title:

Quality Assurance Analyst

Company

Howden Group Holdings

Job description

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.The RoleQuality Assurance Analyst within Howden Insurance Brokers Limited (HIBL) Operating Entity which is part of the Howden Insurance Broking (the Group).We have an exciting vacancy within our experienced QA Team, supporting all aspects of testing of our various business insurance systems and other 3rd party systems/integrations. Although first-hand experience isn’t required, some of the systems that are within the team remit: Global XB, Sector, Novidea, In-House Portals, Insurer’s Market Repository (IMR), CLASS/LORS, PPL and other ad-hoc IT/Infrastructure projects.This role requires management of the full QA lifecycle, which incorporates preparation of Test Strategies, Test Plans, creation of Test Scenarios/Test Cases/Test Scripts and Defect management as well as Test Summary Reports. Working closely with stakeholders to understand the business requirements for changes to applications used in the nominated Operating Entities through the preparation, maintenance and execution of Testing Scripts, coordination of UAT with designated business testers and ensuring new systems, enhancements and impacted integrations are thoroughly tested before release into production, maintaining Company standards across all platforms and maintaining Operational Resilience.Key ResponsibilitiesUnder the direction of line manager and senior colleagues, determine priorities and activities to achieve personal goals and contribute towards the Operating Entity achieving its objectives.Manages assigned projects and contribute to other projects as required.Provides relevant management information as requiredResponds appropriately to urgent issues as they ariseAssist with preparation, maintenance and execution of Test Scripts.Provide assistance with User Acceptance Testing (UAT) for software upgrades.Coordinate testing appointments and associated materials.Logging, investigation and resolution of any issues which arise, to be dealt with in a timely manner.Occasional trips to other Group offices to meet face to face with business users as required.Assist with collating test results, preparing test summaries and presentations.Ensure good communication with the Systems Manager and IT colleagues.Develop a good working knowledge of broking systems.Ensure up to date with system enhancements and changes.Provide assistance with software upgrades (Production deployment).Skills & AttributesInvolvement in small, medium or large scale testing projects.Understanding of testing disciplines such; functional, non-functional, regression, system integration, compatibility, performance and experience with the use of test automation tools.Understanding or involvement with project lifecycles.Insurance knowledge.Experience of Test Management & Defect Management tools such as Azure DevOps, QC and Jira.Use of SQL to validate data.Salesforce testing/training experience.People or resource managementStrong attention to detail.Self-motivated.Ability to work effectively on their own or within a team.Problem solver – able to resolve issues and share ideas.Excellent prioritisation and organisational skills.Able to work towards deadlines and achieve objectives.Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders.Useful QualificationsSalesforce training/certification.ISEB qualified Test Analyst.ISEB Foundation in software testing.ITIL 4 Foundation or above.Insurance Market experience/knowledge.ISEB/ISTQB qualified tester with experience of testing in a number of organisations.Our Culture: People FirstWe’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.Diversity & InclusionAt Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent

Expected salary

Location

Bedford, Bedfordshire

Job date

Wed, 08 May 2024 07:19:39 GMT

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