Quality Assurance Officer

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy
efficiency, low carbon transport and sustainable energy use. We aim to address the climate
emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part
of the effort to address the climate emergency makes working for us truly meaningful and
rewarding.

Here are some of the benefits we offer:

• We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or
  13% (age-linked).
• Enhanced parental leave.
• Private BUPA insurance.
• 25 days annual leave plus bank holidays, with service-linked increases as well as three
  goodwill days over the Christmas period.
• Staff wellbeing allowance of up to £25 per month / £300 per year.

Please see our careers page
for the full list of benefits we have to offer and why Energy Saving Trust is a great place to
work.

The team

Business Energy Scotland is one of the key advice and support services at Energy Saving Trust
and is funded by the Scottish Government to provide free and impartial support to help small
and medium-sized enterprises (SMEs) save energy, carbon, and money. As Scottish businesses try
to overcome the twin challenges of record energy prices and playing their part in reducing
carbon emissions, our work is more important than ever. We train, coach, challenge and guide
our people within a welcoming and supportive team, and pride ourselves on pulling together to
deliver excellent service for our customers. You will be encouraged to share ideas and drive
innovation within a team that values collaboration and individual input, and we draw on the
experience and diverse skills of our team members to deliver impactful support for Scottish
SMEs in response to the climate emergency.

The role 

As part of a broad quality assurance remit, you will be responsible for the final quality
checks that Business Energy Scotland energy efficiency assessment reports undergo before being
issued to clients.

You will act as a gatekeeper to ensure that all Business Energy Scotland reports meet strict
quality standards for technical information and presentation.

A unique and essential role in the Business Energy Scotland team, you will be an instrumental
player if the programme is to deliver its mission to help Scottish SMEs achieve significant
financial and carbon savings on their energy consumption.

What you’ll do 

• Undertake and own the process for carrying out final checks and technical review of bespoke
  energy efficiency assessment reports to ensure quality standards are met before they are issued
  to customers.
• Liaise between contracted external energy consultants, managers and the wider Business
  Energy Scotland team to maintain prompt and efficient throughput of assessment reports at
  scale.
• Provide quality assurance support to other Business Energy Scotland functions through
  activities such as call quality monitoring and process development.
• Take an active role in the Business Energy Scotland advice team by supporting the delivery
  of events, promotional activity, resolving customer enquiries, knowledge sharing and training.

What you’ll bring 

• Demonstrable experience of energy efficiency, low-carbon heat and renewable technologies in
  buildings.
• Demonstrable experience of upholding quality standards.
• Proven experience of delivering a high standard of customer service to surpass quality
  standards.

For more information, please see job description.

Applications close 23:59, 31 March 2024. Interviews are
intended to be held 8 & 9 April 2024.

Please click ‘apply online’ via our recruitment portal. We will ask for your personal details,
work history and a supporting statement. Applications submitted without a supporting statement
will not be considered.

Applications submitted via email will not be considered. In your supporting statement please
explain how you meet the essential areas in the job description.

Reasonable adjustments: We are a Disability Confident Committed
employer. We want to ensure that our recruitment process is inclusive of and accessible
for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the
recruitment process, please get in touch with [email protected] or call reception on
+44 (0)20 7222 0101. We will do our very best to support you. 

Flexible working: We offer a range of flexible working arrangements, including
working from home, compressed or part-time hours, job shares and other arrangements. There is
no need to justify your preferred working pattern and we encourage our people to work in
whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this
post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where
everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities
and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and offer guaranteed interviews for disabled
applicants who meet the minimum criteria for a role. Find out more here.

You can find out more about
our commitment to diversity and inclusion here.