Quality Assurance Senior Manager

OFFICE LOCATION

Negotiable only within the United States. DC Metro Area Preferred.

WHO WE ARE

The mission of The Nature Conservancy (TNC) is to conserve the lands and waters upon which all life depends. As a science-based organization, we develop innovative, on-the-ground solutions to the world’s toughest environmental challenges so that people and nature can thrive. Our work is guided by our values, which include a commitment to diversity and respect for people, communities, and cultures. From a rewarding mission to career development and flexible schedules, there are many reasons to love life #insideTNC. Want to know more? Check out our TNC Talent playlist on YouTube   to hear stories from staff or visit  Glassdoor.

One of TNC’s primary goals is to cultivate an inclusive work environment so that employees around the globe have a sense of belonging and feel that their unique contributions are valued. We know we’ll only achieve our mission by hiring and engaging a diverse staff that reflects the communities in which we work. Recognizing that people bring talent and skills that have been developed outside the scope of a job, we take a holistic approach to recruitment that considers life experience in addition to the professional requirements listed in our postings. Please apply – we’d love to hear from you. To quote a popular saying at TNC, “you’ll join for the mission, and you’ll stay for the people.”

WHAT WE CAN ACHIEVE TOGETHER

The Quality Assurance (QA) Senior Manager position will be responsible for ensuring the quality and accuracy of The Nature Conservancy’s (TNC) Membership programs across all channels, campaign types and test designs.  This role implements current state routines and processes while also being an innovation agent in concepting and implementing new, more efficient ways of working.

The QA Senior Manager provides support to the Audience and Execution functions as well as other Membership staff.  This role collaborates with Marketing Automation Developers, Journey Management, Audience Program Managers, Data Analysts, other Membership functional teams, and TNC departments. 

The QA Senior Manager will manage time effectively, organize documents, prioritize deliverables to ensure established timeframes are met, and has attention to detail with regard to the accuracy of audience segmentation.  The QA Senior Manager monitors and measures campaign progress, ensuring the accuracy of both audience selection, campaign segmentation requirements and test design.  This position will be responsible for having a deep understanding of audience types, characteristics, quantities, and contact frequency.  Additional responsibilities will be assigned to support the success of Marketing Automation programs from concept through deployment and continued innovation including solutions and best practices, creating and maintaining documentation, and providing recommendations for QA standards.

• Requires travel to in-person events, estimated at up to 8 times per year, as determined by the department lead or manager in support of Membership, functional team, professional development, project, and other work-related activities.
• Work requires possible minor physical exertion and/or physical strain.  
• Work environment involves possible exposure to outdoors or disagreeable elements.

WE’RE LOOKING FOR YOU

Are you looking for work you can believe in?  At TNC we strive to embody a philosophy of Work that You Can Believe in where you can feel like you are making a difference every day.  We’re looking for someone with experience in quality assurance and working with marketing automation platforms.  The ideal candidate should have exceptional attention to detail, problem solving skills, and an eye for innovation.  This is an exciting opportunity to contribute to the ongoing mission of conservation by shaping and elevating the work of our team.

WHAT YOU’LL BRING

• Bachelor’s degree and 5 years related experience or equivalent combination.
• Experience managing and implementing multiple projects.
• Experience negotiating across a variety of functional stakeholders.
• Experience supervising staff, interns, and/or volunteers.
• Experience with current and evolving technology in marketing automation.
• Experience working with cross-functional teams.
• Experience, coursework, or other training in principles and practices of quality assurance.

WHAT WE BRING

Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world! 

TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our benefits on our Culture Tab on nature.org/careers.

We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

SALARY INFORMATION

The starting pay range for a candidate selected for this position is generally within the range of $73,400 – $108,100 for annual base salary. This range only applies to candidates whose country of employment is the USA. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate’s location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.