Quality & Continuous Improvement Coordinator

Fighting Chance are on the lookout for a hands-on Quality and Continuous Improvement Coordinator to support the FC Group’s fast paced service delivery environment.

The Quality & Continuous Improvement Coordinator is a critical support role, underpinning the breadth and depth of the Q&CI portfolio across all Fighting Chance Group enterprises and activities. As a key custodian of quality you will be overseeing and supporting our businesses to deliver best-in-class compliant services to people with disability at all times.

ABOUT FIGHTING CHANCE

Fighting Chance designs, builds and scales social enterprises which move the dial for Australians with disability and their family. We work to identify the challenges, hurdles and barriers faced by people with disability in their everyday lives and then design and build sustainable social enterprise businesses to bridge these gaps. Our mission is to ask ‘WHAT IF?’, to see the world as it isn’t yet, to image a future quite different to the present. And then to make it happen!

Fighting Chance Values:

• The person is the point

• The power of yes

• We’re trailblazers

• A hand up, not a hand out

• Unbeatable workforce

Our values become the heart of our operations, systems and practices in all areas of the business. They are at the centre of what binds us together as a group.

ABOUT THE ROLE

Part-time position (22.8 hrs/wk) reporting to the Head of Quality and Continuous Improvement. Your main responsibilities will include ( but not limited to):

• Day to day management of the Quality Management System, acting as liaison with the business to ensure it accurately reflects business practices, is accessible and supports Values-based decision making.
• Work closely with the Head of Quality and Continuous Improvement to ensure effective reporting frameworks are implemented at all levels of the business, and that those involved in reporting are supported to collect quality data; including reviewing and providing feedback and correction if required.
• Act as the operational lead for the Work Health and Safety (WHS) portfolio overseeing the implementation of WHS policies and procedures and ensuring compliance with regulatory standards.
• Act as the Complaints Officer for the Fighting Chance Group. You will be responsible for managing and resolving complaints in a timely and effective manner.
• Provide a source of knowledge and advice about our compliance obligations, under the NDIS and other relevant legislative frameworks, in a way which guides and strengthens operational practices. While the NDIS is our primary stakeholder from an operational compliance perspective, you will also provide knowledge and support across other compliance domains (including State, Health, mandatory reporting, Disability Services Standards, Child Safety, and all other relevant legislative requirements) and report any potential breaches to the ELT.
• Work with the businesses to operationalise our risk management framework in a way that is complementary to our Values and with an emphasis on dignity of risk for people with disability, supporting our staff to understand our approach to risk mitigation.

SKILLS AND EXPERIENCE

To be successful in this role, you will ideally have:

• A relevant qualification and/or at least two (2) years in a similar role.
• Demonstrated experience in a Q&CI role, ideally within the NDIS context.
• Outstanding organisational skills and ability to work in a highly dynamic environment with competing priorities
• Preference or working in a highly regulated sphere, however, ability to be flexible and provide common-sense advice and applications of rules and regulations
• Demonstrated excellence in building and maintaining stakeholder relationship
• Alignment with the Values of Fighting Chance is essential.
• Strong collaboration and problem
• Ability to work autonomous-solving skills
• Possess or be willing to obtain a NDIS Worker Screening Check and a Working with Children Check.

WHAT WE OFFER:

• Tax-effective salary packaging opportunities, meaning you can increase the value of your take-home income.
• A chance to be a part of a passionate, creative and inclusive team
• Up to four wellness days per year
• Flexible working practices
• Hybrid work model that combines remote and in-office work. With the option to work from home a number of days a week and work the rest in our Frenchs Forest location on the Northern Beaches

HOW TO APPLY

If this sounds like you please apply today! To be considered for this position please attach a cover letter outlining your suitability to the position, along with your current resume.