Quality Lead

• Lead business improvement processes, building excellence into an organisation focused on supporting people to live well in their homes and community.
• Fantastic career opportunity for a candidate with experience in a quality assurance team, or a candidate coming from an operational service delivery position who has led key quality assurance projects
• Investment into your development, with mentorship provided
• Hybrid work environment

Impact of the organisation

Eremea has provided in-home care since 2002. They support clients from a diverse background to live well in their homes and communities. This is made possible through various funded and self-funded delivering a range of services and supports to a predominantly ageing client base.

Eremea helps people live their best lives while allowing them to keep living at home, where they want to be. Eremea reflects the people and communities it supports in the Sydney metro area.

Impact you will have in this role

Leading with an excellence mindset, the Quality Lead with drive process improvement activities, and will design the education of best practice procedures across the business to support all programs.

Key Responsibilities:

• Continuously evaluate and update quality improvement plans and associated actions
• Project management, implementation and communication of updated policies and procedures that drive improvement activities across the business and all services
• Highly detailed incident and risk management reporting, analysing and communicating risks and feedback
• Work in close collaboration with the capability team to design training procedures and the roll-out of training initiatives
• Update the audit schedule and roadmap as continuous change arises
• Research and recommend CRM efficiencies across all applications to support quality initiatives
• Work in collaboration with all internal stakeholders to consistently drive improvement activity and to promote quality excellence in the business across all processes.

Skills and Experience

• Proven success in a similar position, or in an operational service delivery position, with experience leading key quality assurance projects
• Success creating and promoting improvement activity through the implementation of processes and policies, while mapping standards to build an excellence framework
• Knowledge and enthusiasm to recommend CRM efficiencies across applications to support quality processes and procedures
• Ability to imbed processes and best practices across an organisation by creating learning experiences across teams that promote improvement across all client activities
• High levels of attention to detail, with the ability to make an impact through a balanced focus on small details and the bigger picture across organisational layers
• Excellent project management and reporting skills, with the ability to analyse data and make data-driven decisions
• Flexibility to work in an evolving environment, with the ability to effortlessly pivot and manage multiple priorities in a collaborative environment

Applications

Please click ‘Apply Now’ to submit your resume by the closing date.

If you have any questions, please contact [email protected] or [email protected] using the subject line: Quality Lead enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.