Quality Manager-Duhok ( National role and subject to funding availability)

Training & Development

• Lead the design, development, and delivery of training programs on Quality Management (QM) for internal staff, Standards & Training Team (S&TT), and students enrolled in Supervisor, QM, and Field Operations Manager (FOM) courses.
• Develop capacity-building initiatives to ensure staff are proficient in QA processes, standards, and risk management.
• Actively contribute to MAG’s internal knowledge-sharing initiatives, including contributing materials to the Training School’s Reference Library.

Quality Management

• Plan, implement and report on Quality Assurance (QA) activities conducted by the Standards & Training Team S&TT.
• Ensure S&TT staff are fully familiarized with National Mine Action Standards (NMAS), MAG SOPs, MAG GTS, International Mine Action Standards (IMAS), and all MAG programme operational documentation.
• Provide weekly reports to the STM on all internal and external QA monitoring visits and evaluations, including follow up action on all non-conformities.
• Maintain a database of QA monitoring reports and provided draft amendments to changes in SOPs that arise from points raised during QA monitoring that are not covered currently in SOPs.

   

Technical

• Maintain up-to-date knowledge of MAG’s Standard Operating Procedures (SOPs), mine action standards, drills, technical equipment used in operational areas, in addition to mines and munitions used in the theatre of operations.
• Ensure an in-depth and up-to-date knowledge of all relevant technical equipment in the theatre of operations.
• Ensure the maintenance, and safe and appropriate storage of all necessary project materials and equipment.
• Travel to operational task sites to observe and keep up to date with practices and types/condition of recovered Explosive Ordnance (EO).
• Other duties as directed, in accordance with programme requirements.

Management and HR

• Ensure that staff and student training files are produced and shared with HR ensuring alignment with MAG policies.
• Manage, mentor and develop the standards team, fostering a high-performance culture and ensuring team members are aligned with MAG’s quality and safety standards
• Ensure that HR policies and procedures are implemented in consultation with Base Manager and HR Manager.
• Participate in the recruitment procedures for new standards staff in line with MAG’s policies and procedures.

Communications and Reporting

• Ensure the NTM and STM are fully briefed on all training issues and any technical difficulties arising.
• Submit accurate training reports and produce other technical reports and documents as and when directed by the STM.
• Assist the STM/TOM in the development and production of training proposals, reports and budgets.
• As required by the STM/TOM participate in investigation into incidents/accidents.

Investigations

• As required by the STM/TOM participate in investigation into incidents/accidents
• Ensure that lessons learned from investigations are systematically incorporated into the future operational practices and SOPs to prevent recurrence
• Work closely with the S&TT and other departments to identify potential risks, recommend mitigation strategies, and ensure that all technical staff are briefed on safety protocols

Health, Safety and Security

• Assist in the monitoring of the security situation in work location and areas of operations ensuring that the NTM/STM are kept informed of security risks and developments.
• Ensure that all activities conducted by the standards team comply with MAG’s safety protocols and that staff are regularly briefed on risk mitigation strategies.

Salary Pay: 3294823 IQD or its equivalent in USD at CBI rate (monthly gross salary)

Person Specifications:

Essential Qualifications and Experience

 Technical Qualifications

• Recognized qualifications in Explosive Ordnance Disposal (EOD) at Level 3 or higher.
• Certified in Improvised Explosive Device Disposal (IEDD) or Render Safe Procedures (RSP).
• Instructor certification with a focus on mine action, EOD, or IEDD operations.
• Demonstrated experience in Quality Management Systems (QMS) relevant to high-risk environments like mine action or ordnance clearance.
• Experience in drafting and amending Standard Operating Procedures (SOPs) related to mine action or explosive ordnance.
• Certified ISO:9001 2015 Internal auditor is highly desirable.

Operational and Technical Experience

• A minimum of 7 years of experience in a similar role
• Proven experience in implementing and managing QMS in an NGO/INJO, mine action, demining, or IED disposal context.
• Experience working in mine clearance operations in Iraq or similarly contaminated post-conflict areas.
• Experience in training teams in technical disciplines, including EOD, IEDD, and safety management.
• Ability to lead and coach diverse teams of operational and training staff, particularly in high-risk environments.
• Strong database management experience related to operational data tracking, quality control, and reporting on non-conformities.
• Deep understanding of mines, unexploded ordnance, and demining techniques, including knowledge of evolving technologies and best practices.
• Technical knowledge of improvised explosive devices (IEDs), and familiarity with contemporary search and clearance techniques.
• Up-to-date knowledge of international mine action standards (IMAS), National Mine Action Standards (NMAS).

Languages

• Proficient in spoken and written English, Kurdish and Arabic.
• Proven ability to translate technical and operational documents from English to Kurdish (and Arabic) and vice versa.
• Strong skills in interpreting during training sessions and meetings, particularly in technical topics, from English to Kurdish and Arabic.

Interpersonal Skills and Knowledge

• Excellent communication and interpersonal skills, with the ability to clearly convey complex technical information to both technical and non-technical audiences.
• Strong organizational and project management skills, with experience planning, coordinating, and overseeing training programs in technical environments.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) for writing detailed reports, tracking data, and creating presentations.
• Proven ability to work effectively in cross-cultural environments, building relationships at all levels of the organization, from field staff to senior management.
• Experience in mentoring and motivating teams, especially in high-stress environments, with a focus on fostering professional growth and performance improvement.
• Strong analytical and problem-solving skills, with the ability to assess risks, propose solutions, and implement corrective actions in a timely manner.

Application procedure for the position

All interested candidates in apply for this position should send their updated CV in English language to this email address (  [email protected]   )  Please note that candidates who do not meet the selection criteria will not be considered. If you have not heard back from us within 3 weeks of applying, it means that your application has not been successful. Only shortlisted candidates will be contacted. All Applicants must only mention the job title  (    DHK-QM1    )  with neither brackets nor spaces in subject line of their email.

Applications with no job title in the subject line, sent through links and duplicate applications might be   disqualified.

Closing date for receiving applications is 07-Oct-2024.

** MAG is an equal opportunities employer.

** MAG Iraq does not charge any fees for Job applications.