Quality & Safeguard Lead – TLC Disability Services

• Fantastic career opportunity for a senior candidate with experience in quality and safeguarding assurance and continuous improvement
• Lead a small and passionate team to embed quality frameworks across all service areas
• Full time, permanent position based in Head Office Bankstown, Sydney

Impact of the organisation

TLC Disability Services is committed to providing high-quality care and support to individuals living with a disability. They are dedicated to innovation, continuous improvement, regulatory compliance, and the empowerment of their clients.

As they continue to grow, they are currently looking for a dedicated and experienced Quality and Safeguard Manager to join their passionate team.

Impact you will have in this role

Leading with an innovative and excellence mindset, the Quality & Safeguard Lead will drive process improvement ensuring effective quality systems are implemented, maintained, and monitored for compliance against policies and processes, governing legislation, and NDIS regulations and standards.

Reporting directly to the CEO, you will ensure quality practice and drive standards of care across all service areas in alignment with evidence-based research, ethics, and regulatory compliance requirements in safeguarding.

Leading a skilled and committed specialist quality team of 3 while also collaborating with TLC’s management teams to manage risks, achieve accreditation, and meet quality management objectives.

Key Responsibilities:

• Audit Preparation and Support: Assist in preparing documents for site and external audits, ensuring all materials are accurate and complete
• NDIS Certification: Coordinate and implement necessary compliance measures to support TLC in obtaining NDIS certification
• Regulatory Enquiries: Review claims and respond to NDIS Commission enquiries with timely and accurate communication
• Gap Analysis Reports: Conduct thorough reports to identify areas of improvement and develop action plans to address deficiencies
• Policy and Procedure Development: Design and update organisational processes, policies, and procedures to ensure regulatory compliance
• Regulatory Knowledge Maintenance: Maintain expert knowledge of national quality and safeguarding policies and regulations
• Quality and Compliance Reporting: Collect, analyse, and report on various Quality and Compliance matters
• Training and Development: Design and deliver targeted training programs to meet compliance requirements and enhance capabilities across the organisation
• Risk Management: Identify hazards, control risks, and implement health and safety plans to ensure a safe working environment
• Stakeholder Engagement: Foster relationships with internal and external stakeholders, providing guidance and mentoring with a focus on continuous improvement

Skills and Experience

• Proven success in a senior quality role, with experience in developing, implementing, and monitoring continuous improvement practices
• Success creating and promoting improvement activity through the implementation of processes and policies, while mapping standards to build an excellence framework
• Knowledge and thorough understanding of the NDIS Quality and Safeguards Framework
• Ability to imbed processes and best practices across an organisation by creating learning experiences across teams that promote improvement across all diverse service delivery functions
• Strong leadership and team management skills, with the ability to inspire and motivate
• High levels of attention to detail, with the ability to make an impact through a balanced focus on small details and the bigger picture across organisational layers
• Excellent project management and reporting skills, with the ability to analyse data and make data-driven decisions
• Flexibility to work in an evolving environment, with the ability to effortlessly pivot and manage multiple priorities in a collaborative environment
• A commitment to promoting independence, inclusion, and quality of life for people with disabilities
• Willingness to travel to multiple local and state based sites as required
• Hold a current NDIS Worker Screening Check, first aid certificate and Australian driver’s license

Join the passionate and innovative team at Tender Loving Care Disability Services and make a difference in the lives of many. Apply now to be a part of a mission-driven team!

Applications

If you are passionate about excellence in service delivery, innovation in quality outcomes, and expanding opportunities for individuals with disabilities we encourage you to apply by uploading your resume and cover letter detailing your suitability and interest in the position.

If you have any questions or would like to have a confidential discussion about the role please contact Chloe Barton at [email protected], using the subject line: Quality & Safeguard Lead – TLC Disability Services enquiry via EthicalJobs / 0426 161 985.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.