British American Tobacco
Job title:
Quality System & Digitization Manager
Company
British American Tobacco
Job description
BAT is evolving at pace – truly like no other organization.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!BAT UK IS LOOKING FOR A QUALITY SYSTEM & DIGITIZATION MANAGERJOB TYPE: PermanentFUNCTION: OperationsSALARY RANGE: competitive salary package + excellent benefits + market leading bonusLOCATION: Southampton, United KingdomRole summaryDrive Quality Digitization agenda focusing on category led organization. Develop and deploy Digital and System strategy driving efficiency and simplification.Core RelationshipsInternal –
- End Markets/ DRBUs Quality Teams
- Factories.
- Category Quality Team.
- Global SNO Team
- Global NC Ops Team
- Category Commercial Teams
- DBS Ops Teams
External –
- Suppliers
- Technology suppliers.
- Contractors
ACCOUNTABILITIES
- Handle the deployment of Quality systems, platforms and tools that enable the organisation towards simplification and process excellence.
- Handle and drive the digitalization agenda in line with customer requirements as well as organisational objectives and needs.
- Contribute to performance evaluations and drive continuous improvement initiatives by providing consumer data and insights.
- Continuously analyse the efficiency of existing quality systems and develop effective plans for future upgrades/simplification.
- Support and lead Quality systems deployment across the factories/end markets in line with the strategy.
- Drive a standard approach to consumer care through digitization that is up to date and fit for purpose whilst remaining aligned with global processes.
- Lead the delivery of consumer care workstreams relating to digitization, contributing to the way consumer care is coordinated into the wider quality and innovation agenda.
- Handle and cooperate with a variety of partners across the categories to resolve shared objectives to ensure mutually beneficial outcomes.
- Responsible for coordinating the deployment of digital processes and systems needed to measure and report on consumer happiness, issues, and complaints. This includes supporting the design, development, and embedding of end to end customer care processes aligned to the global strategy whilst handling specific local requirements (i.e. call center, device and consumable retrieval process, device hyper care service).
- Lead the collation of global consumer care information, such as consumer complaints from end markets, to ensure integration into digital platforms and reporting to senior management and other key partners.
Experience, skills, knowledgeExperience Required
- Experience in FMCG or manufacturing environment, with experience in quality management and supporting innovation and continuous improvement.
- Experience working in a highly regulated multi category environment (e.g. pharmaceutical, healthcare, personal care or electronics).
- Experience of driving digital transformation in Quality/Operations with strong product/process knowledge.
- Experience of working in Project Management roles.
- Experience of working in IT/DBS in Operations/Commercial.
Technical / Functional / Leadership Skills Required
- Excellent communication, influencing, and interpersonal skills.
- Proven ability to work across functions and projects optimally.
- Good understanding of analytics tools and automation
- Good understanding of Artificial Intelligence related usage for improving performance
Education / Qualifications / Certifications Required
- Degree or equivalent in IT, Business or Engineering related field.
BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.WE ARE BATAt BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHERCollaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!
Expected salary
Location
Southampton
Job date
Fri, 21 Jun 2024 07:15:08 GMT
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