Under UNDP Administrative supervision and UNDSS operational supervision, the Radio Operator will join the Security Operations Center (SOC) team to ensure operational continuity of all duties, responsibilities, and tasks of the SOC/ Emergency Communications System (ECS) for Abkhazia, according to the below ToR and the established CONOPS and SOPs:

1. Maintain permanent radio and telephone communication with all Security Base Stations, all Security Officers; and UN staff members in the AOR.
2. Ensure that all communication equipment, antennas and repeaters are installed, programmed, maintained and in good working condition;
3. Notify immediately the respective authority/person in charge for response or rescue operations about emergency calls or calls for help/assistance;
4. Obtain accurate information about all reported incidents, accidents and other relevant occurrences for further action.

b)         To select the most efficient means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted;

c)          To maintain a station log where all weekly and monthly radio checks as well as occurrences related to the operation of the telecommunication equipment are documented;

d)         To maintain control on the VHF network and ensure that no unauthorized communications are exchanged on the network;

e)          To ensure that all the equipment is maintained in good working conditions and perform repairs whenever needed;

f)           To assist in installing, programming and repair of all communications equipment as needed

g)          To provide communications trainings for newly arrived staff members as well as refresher training and to assist  staff members with proper handling of telecommunications equipment;

h)          Whenever required to perform secretarial tasks such as handling paperwork on routine matters, arranging appointments/meetings both internally and externally, screening telephone calls, typing materials from drafts, printed texts.

Institutional Arrangement

UNDSS FSCO- through UNDSS FSA- will be the direct supervisors of the radio operator. Radio room operator will be administrated by UNDP and subject to UNDP HR and Finance rules and regulations:

• Client oriented skills: The Radio Operator demonstrates a client-oriented approach, high sense of responsibility, courtesy, tact, and the ability to work with people of different backgrounds.
• Teamwork: Proven interpersonal skills and the ability to listen and work in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
• Planning and organizing: Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work.
• Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately.
• Technical awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Security Services – Security risk management  – Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plans

Security Services – Security incident management & monitoring – Ability to provide adequate response to security incidents/events

Security Services – Security crisis management & response – Knowledge of crisis management and response arrangements as well as the ability to prepare for, respond to, support/manage security crisis events

Security Services – Security policy awareness & implementation – Knowledge of security policy concepts and ability to apply to strategic and/or practical situations

Business management – Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

• Ability to manage communications internally and externally, through media, social media and other appropriate channels

Business management – Digital Awareness and Literacy

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed

• Completion of Secondary Education is required or
• University Degree (Bachelor´s degree) will be given due consideration, but is not a requirement.