Readvertisement – ICT Analyst

tendersglobal.net

Job Description

UN Women Turkiye Country Office is seeking to recruit an Information and Communications Technology (ICT ) Junior Analyst to provide substantive support to users of information management tools and technology infrastructure. . The ICT Junior Analyst promotes a client- oriented approach to UN Women Turkiye Country Office staff to ensure effective and efficient functioning of ICT tools. H/She works in close collaboration with Programme, Operations, and teams of the Turkiye office, and relevant Regional office and HQ units.
Duties and Responsibilities:
Functions:
Under the overall supervision of the Operations Manager,the Analyst will be responsible for the following tasks:

Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines, and procedures
Support the Country Office as per signed Delegation of Authority for IT functions.
Develop innovative tools and resources to enhance internal digital communication.
Provide inputs to the development and review of internal ICT policies and procedures as required.
Provide IT support in the use of Quantum (UN WOMEN’s implementation of Oracle-based ERP) and other business efficiency tools for improved business results and improved client service

Ensure effective functioning of the Country Office hardware and software:

Install, operate, and maintain all Country Office hardware equipment.
Provide advice on the acquisition of hardware supplies
Make routine repairs and change of hardware electronic components.
Plan, install and maintain all communication systems including mobile and satellite phone
Ensure proper operation of UN Women phones for staff.
Install commercial and in-house developed software and related upgrades, anti-virus programmes.
Maintain an up-to-date inventory of the software and hardware

Ensure efficient network administration:

Configure network printers and provide user access as required
Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access.
Ensure UN Women’s internet connectivity aligns with organizational requirements
Manage Local Area Network (LAN) infrastructure and work collaborate with HQ team. Develop system regarding HQ standard.
Implement backup and restoration procedures; maintain backup logs; organize off-site storage of backups.
Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.

Provide web management services:

Manage UN Women country office Web page and provide support if needed

Provide technical support and advice to UN Women Turkiye Country Office personnel:

Diagnose, evaluate, and prioritize requests for assistance from personnel working on site or remotely in the CO experiencing problems with hardware, application software, operating systems, networking, and other computer related issues.
Liaise with ICT Colleagues in RO-ECA and HQ as required for support and guidance.
Meet all ICT on-boarding requirements for new personnel and provide ICT orientation for the newcomers.
Timely identify ICT related potential threats and implement preemptive and remedial actions.

Facilitate knowledge building and knowledge sharing in the Country Office:

Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision.
Collaborate with management to identify opportunities for converting business processes into web-based systems. Improve reporting structure through AI applications such as Power BI to enhance efficiency.
Provide support and collaborate with Monitoring and Evaluation colleagues on IM (information management) processes, if needed.

Inventory Management for ICT equipment’s:

Perform regular maintenance of office equipment.
Ensure damaged equipment is sent to appropriate service centers.
Process ICT equipment registration and disposal in Quantum asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required;

Key Performance Indicators:

A stable and reliable IT Platform and Service Delivery environment .
Well maintained and serviced hardware and software.
Quality support and advice to clients.
Timely web maintenance.
Quality training and reference materials.

Required Skills and Experience:
Education:

Advanced (Masters) degree in Computer Engineering, Software Engineering, Computer Science, Information Systems, Information Management, or related field
A first-level university degree in combination with at least two additional years of qualifying experience may be accepted

Skills and Experience:

At least 1 year of responsible experience in network administration and use of hardware/software, telecommunications facilities
ICT Experience in SharePoint/HTML required
A+ knowledge (A+ is fixing the hardware and software issues) required
Certification on CISCO Meraki and Microsoft Azure Fundamentals is an asset.
ICT experience in UN Agency with knowledge of ICT functions, applications, network administration and use of hardware/software, telecommunications facilities is an asset
Knowledge of programming languages such as Java, Python, SQL considered is an asset
Certification in graphics packages considered is an asset
Knowledge of Power BI considered as an asset.

Language Requirements: