Receptionist

• Part time, permanent (10hrs per week)
• Classification: SCHADS Level 1 (pay point determined by experience) + Salary Packaging + Superannuation
• Dee Why, Sydney NSW but may be required to support our Lane Cove office occasionally

About Women & Children First

Women & Children First (WACF) is a community-based organisation providing crisis accommodation and wraparound care for women and children experiencing domestic and family violence and abuse as well as parenting and relationship education and prevention programs.

Our two women and children’s refuges and specialist support services are based on Sydney’s Northern Beaches and Lower North Shore.

Our Programs Prioritise

• Safety – Providing immediate and ongoing safety through crisis housing and trauma-informed case management and wraparound care.
• Empowerment – Empowering survivors to heal and rebuild through psycho-education programs on healthy relationships, parenting, and wellbeing.
• Prevention – Advocating for change and breaking the cycle of abuse through community and political engagement and education.

About The Role

Reporting directly to the Administration Manager, this role is designed to support the smooth running of our Dee Why office.

As the Receptionist, you will play a pivotal role in supporting the delivery of high-quality customer service that is attentive and provides a safe and inclusive environment for women and children escaping domestic violence and abuse. A key part of your role will include, providing administrative support to our Specialist Homeless Services & Family Support teams ensuring the smooth, efficient and sound operation of both the office and accommodation.

This is a dynamic role that requires flexibility and the ability to prioritise tasks as no two days are the same. The role involves welcoming visitors, clients, and volunteers, with warmth and care. Answering telephone calls, email enquiries and keeping the reception area neat and tidy. Other duties include assisting with day-to-day upkeep of the accommodation including restocking supplies as needed and receiving donations and relocating to storage areas.

The work carried out by Women & Children First is at times very challenging. All staff at the Centre endeavour to always provide high quality services to clients and especially at times of crisis and distress. The position requires empathy and the ability to manage and meet competing demands.

This role is a permanent part-time role 9.30am – 3.00pm Thursday and Friday. This role also requires flexibility to be able to work Mon-Wed as extra dates to cover administration team members leave for approximately 8 weeks per year.

Responsibilities Of Role

• Manage office reception and be the first point of contact via phone, email and in person
• Welcome all visitors and callers with warmth and care
• Collect client rent and provide receipts as needed and update electronic client records
• Provide gift cards to clients and update electronic records
• Record keeping – ensure information is recorded correctly and completed in a timely manner
• Observe client behaviour and report anything unusual to client’s caseworker
• Adhere to WACF policies and procedures including WHS requirements and Code of Conduct
• Assist with upkeep and restock of office and accommodation as needed
• Receive donations and relocate to storage areas
• Assist Caseworkers, Administration Manager, COO and CEO with ad hoc administration projects and duties

Skills And Experience Required

• Demonstrated experience in office administration
• Demonstrated intermediate level of proficiency in the Microsoft Office suite (Word, Excel, PowerPoint and Outlook)
• Excellent verbal and written communication and interpersonal skills
• Excellent time management and organisational skills
• Demonstrated ability to work autonomously, balance multiple tasks and manage competing demands
• The ability to identify sensitive information and maintain appropriate levels of privacy and confidentiality
• Knowledge and understanding of the delivery of welfare/community services within a trauma-informed care and client centre framework
• Commitment to providing an accessible, welcoming respectful environment
• Commitment to professional integrity and accountability

Other Requirements

• Must live in or be able to easily travel to Northern Beaches area.
• Current driver’s licence.
• Current Working with Children Check and National Police check.

Benefits Of Working At WACF

• Inclusive culture.
• Safe, supportive, and strengths-based work environment
• Salary packaging benefits
• Access to learning and development opportunities
• Additional annual wellbeing day
• Social events and regular team connection time
• Employee assistance program

How To Apply

• If your skills meet the requirements of the role, please click Apply Now to submit your CV and cover letter
• Your cover letter must include your relevant experience, and why you want to work at WACF. Applications without a cover letter will not be considered
• To apply you must have permission to reside and work in Australia
• Due to the high volume of applications, only shortlisted candidates will be contacted
• No Deadline – please apply as soon as possible
• If you would like a copy of the full job description please email: [email protected], using the subject line: Receptionist enquiry via EthicalJobs.