RECEPTIONIST

AS A NOT-FOR-PROFIT ORGANIZATION, YES ENRICHES THE COMMUNITY BY PROVIDING SERVICES TO HELP FIND EMPLOYMENT AND START AND GROW BUSINESSES. SINCE OPENING ITS DOORS MORE THAN 25 YEARS AGO, YES HAS DEVELOPED INNOVATIVE PROGRAMS AND SUPPORTS THAT ARE UNIQUE IN ADDRESSING THE ECONOMIC CHALLENGES FACING QUEBECERS AND ENSURING THAT THEY HAVE THE APPROPRIATE TOOLS, INFORMATION, AND SERVICES NECESSARY TO SUCCEED ECONOMICALLY.

If you are a talented individual with customer service experience who loves working with the public, has excellent problem-solving and computer skills, is a self-starter, has a pleasant personality and is looking for a career opportunity in a tight-knit non-profit office environment, then we want to meet you. The ideal candidate also has an affinity for the non-profit sector.

Position Summary
The Receptionist will greet our clients and volunteers with a smile and provide excellent customer service both in person, over the phone and other platforms. The Receptionist will also enjoy data entry and have exceptional attention to detail, handle all incoming and outgoing mail, handle client services, workshops, events, reports and other related tasks as well as any other additional ad hoc administrative duties as required.

The successful candidate will have over two (2) years of prior experience in a reception/administrative assistant role. They will be client service-oriented, possess superior communication abilities, in both official languages, as demonstrated by an above average phone manner, can navigate Office 365 applications including SharePoint and is a team player who takes initiative.

Knowledge, Skills and Qualifications
 A post-secondary education
 Two years of experience working with the public
 Experience working within an office environment
 Excellent computer skills in word processing, Excel and database management, and electronic communication software
 Must have strong client service skills to politely and patiently work with volunteers
 Must be organized with exceptional attention to detail to accomplish duties in timely manner
 Must enjoy working with people, and have a positive, supportive approach
 Must have excellent spoken and written communication skills
 Must have excellent ability to organize. Manage multiple tasks and prioritize
 Must be Bilingual (French and English)
 Must have the ability to work well under pressure, manage competing priorities, and enjoy a fast-paced, unpredictable environment
 Ability to learn quickly and adapt as required.
 Experience using Office365 and SharePoint platforms is required.
 Commitment to not-for-profit causes.

Benefits: YES is proud of its diverse, committed, focused and respectful staff and volunteers. YES has a dynamic and fast paced work environment and offers its employees:
 10 paid sick days/personal days per year
 Group Insurance plan (Life Insurance/ Health & Dental/ Disability Insurance), Employee Assistance Plan
 VSRP (Voluntary Sector Retirement Plan)
 Closed between Christmas and New Year
 11 Statutory holidays
 Professional development opportunities
 Hybrid work model

How to Apply: Send both your cover letter and CV to [email protected]

YES values and embraces diversity of origins, non-discrimination linked to age, gender or sexual orientation and/or gender identity. Valuing each employee of the organization as an individual and treating everyone on an equal footing allows us to create a work environment that values and respects people for their talent, skill, and competence. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, and from all qualified candidates with the skills and knowledge to engage productively with diverse communities. All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

Only the candidates selected to participate in the recruitment process will be contacted.
If you are a candidate in need of support to complete the application process, please email us at [email protected], and include the accommodation needed to assist you with the process.