Receptionist

Job Overview: The receptionist provides general office support with a variety of clerical activities and related tasks. They greet, welcome, and direct visitors and clients appropriately; notifying staff of visitor/client arrivals. They maintain the lobby and front desk and coordinate telecommunications and check-in systems.

Major Responsibilities:

• Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. Manage flow of visitors during peak periods such as open office hours.
• Treat all staff, clients and guests with respect, professionalism, kindness, and dignity.
• Answer and direct incoming telephone calls. Refer inquiries from clients and guests to the appropriate staff.
• Make appointments and conduct follow-up calls. Manage voicemail system and send messages to appropriate staff.
• Ensure staff, clients and guests are checking-in when they arrive to the IRC using the online Proxyclick system and provide other programmatic support, such as receiving documents from clients and directing them to appropriate staff.
• Provide referrals and information on IRC programs and services. Refer non-IRC clients to appropriate internal and external resources.
• Maintain and tidy up the lobby, the classroom, the conference room, the small and large huddle rooms periodically throughout the day.
• Maintain up-to-date information on front desk processes and procedures and update lobby bulletin boards with up-to-date information/flyers.
• Order and maintain stock of needed office supplies. Review inventory and monitor prices.
• Provide clients and donors with access to the donation store as appropriate and assist staff with maintaining donations inventory.
• Maintain office equipment including copier and projector in good working order; escalate issues as needed.
• Receive and distribute mail and packages. Process outgoing mail and deposit in mailbox on daily basis.
• Other tasks and projects as assigned.

Job Requirements:

• High school diploma or equivalent education or work experience.
• Minimum 1 year relevant work experience in administration, reception, or other experience in providing professional customer service.
• Desire to work as a team member and demonstrated experience working with diverse communities and cultures.
• Must be well-organized, reliable, professional, detail oriented and flexible.
• Ability to work independently, be a self-starter and maintain responsibility for multiple tasks.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to speak in a clear and friendly manner over the phone.
• Ability to greet clients and visitors in a friendly and welcoming manner when face-to-face.
• Demonstrated proficiency with Microsoft Office programs including Excel, Word, and Outlook.
• Excellent communication skills, with fluency in spoken English. Bilingual ability in one of the predominant languages of the local client base a plus.

Working Environment

• Professional, fast-paced office environment.
• Must be able to use a computer for long periods of time.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.