Refugee Cash Assistance Coordinator

Job Summary

The RCA Coordinator coordinates cash payments to clients enrolled in the RCA program. The coordinator provides supervision to a team of specialists who work directly with participants to determine program eligibility, provide enrollment and monthly compliance monitoring, and appropriate counseling at the close of services. They will work across office teams to ensure participant success and continued understanding of program rules.

Major Responsibilities:

• Assess eligibility for program enrollment for refugees, asylees, victims of trafficking, Cuban/Haitian parolees, SIV holders, and other eligible immigrants.
• Supervise RCA Eligibility Assistant and two RCA Eligibility Specialists.
• Keep staff updated on programmatic and eligibility changes as they occur.
• Monitor RCA enrollment process for participants deemed eligible for assistance.
• Ensure accurate documentation is collected and uploaded into state database (ARRPODS). Verify potential enrollees are not enrolled in any other cash assistance program.
• Promote collaboration between the RCA team and other IRC teams and community partners.
• Monitor monthly check in meetings (recertifications) with clients to ensure compliance with program responsibilities. Collaborate with employment team staff to monitor participants’ continued understanding of program guidelines and compliance.
• Follow appropriate case closure processes, including one-on-one meetings to discuss self-sufficiency and transition off of cash assistance. Provide monthly quality assurance checks on closed cases.
• Work as part of a cross-department team to provide comprehensive, trauma-informed, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
• Coordinate with colleagues across departments on addressing participant needs and barriers to self-sufficiency.
• Participate in all program meetings, staff development and wellness activities and fully engages as a member of the team.
• Attend all required state trainings and meetings.
• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other duties as assigned.

Job Requirements:

• Undergraduate degree in social work or related field or equivalent work experience.
• Two+ years of professional work experience; preferably in a non-profit or social services environment or in role of supervision.
• A minimum of one-year direct casework experience.
• Fluency in written and spoken English, bilingual ability preferred in Spanish, Swahili, Kinyarwanda, Arabic, Dari, Pashto, or other refugee/immigrant language used in Arizona.
• Cross-cultural understanding and strong communication, both written and verbal.
• Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants or experience working cross-culturally
• Ability to prepare accurate and timely reports, document client interactions and services and maintain updated and accurate case files.
• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with database experience strongly preferred.
• Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with stringent deadlines
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area for home visits, and visits to other agencies or service providers.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Coordinator must be present in the office three days each week, including days with open walk in hours.
• Occasional domestic (non-local) travel required; up to 10%.
• May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.