Regional Digital Communications Officer

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Description

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• Ensure that the regional social media strategy is developed, reviewed, updated, and monitored as necessary, and aligns with relevant global and regional strategies.
• In coordination with the Regional Advocacy and Communications Manager, manage DRC EAGL social media accounts, including through developing a content plan and engaging with country programmes to include their content on social media channels.
• Ensure content and channel management and community engagement across owned channels, in close collaboration with the Regional Communication Officer and country teams.
• Implement digital analytics tools.
• Create compelling reports outlining key learnings, as well as meaningful implications and actionable recommendations to help achieve DRC’s goals and strategies.
• Regularly engage with communications leads in DRC country programmes across the EGAL region to provide ad-hoc support, support in the development of social media strategies, and identify training needs. 

• Provide additional graphic and map design support to country offices in order to make the best use of capacities across the region.
• Ensure that all DRC sign-off procedures are followed.
• Regularly update DRC intranet with content from DRC EAGL.
• Strategic communications products and design
• Support the Business Development Coordinator in the design of outward-facing products, including concept notes and proposals, and compelling infographics, ensuring they all adhere to branding guidelines.
• Lead and otherwise contribute to the development of communications standard operating procedures (SOPs).
• Monitor how communications products are engaged with and utilise feedback to adapt future communications initiatives.
• Ensure that visibility requirements linked to regional products are met; where regional projects involve working with partner organisations, ensure that partners are equitably included in design and delivery of communications strategies and work; and are promoted equally alongside DRC.
• Ensure that DRC brand guidelines are followed across all DRC EAGL communications, including ensuring all country programmes are familiar with and following brand guidelines.
• Lead the planification and content development of online campaign, including for World Refugee Day, World Humanitarian Day and other key events.

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

• A minimum of Two (2) years of relevant work experience in digital and social media, communication, and public relations within the aid sector.
• Degree in communication, journalism, public relations, or related field with preference in Studies in Media, Digital Communication Graphic Design and Visual Communications.
• Proven Experience in social media management ((Facebook, X, LinkedIn and YouTube) and strategies
• Proven Experience with online acquisition and reporting tools (Facebook Insights, Google Analytics, Twitter Analytics).
• Experience and strong strategic communications judgement in terms of messaging, tone, and style for different contexts and needs.
• Proficient in with the Adobe suite design programs (Photoshop, Illustrator, InDesign, Adobe Premier)
• Excellent production and creativity skills.
• GIS capacity is a strong advantage.
• Robust understanding of website and social media best practices.
• Experience in generating content and storytelling with an understanding of the protection risks and ‘do no harm’ approaches.
• Excellent oral, written and copyediting skills and demonstrated ability to write and develop strong communication and advocacy materials.
• Experience in photography and handing a professional camera and accessories.

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