Regional ICT Officer

About Us :

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. We work in crises across 40  countries, providing emergency and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve the international and local ability to prevent, prepare for, respond to, and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialize in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas, or Offices that may be host to considerable health, safety, and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

What you will do

The Regional Information, Technology and Communication (ICT) officer for the Norwegian Refugee Council Middle East and North Africa Office (MENA RO ) is responsible for ensuring all NRC Global & Local ICT policies and guidelines are implemented in the most efficient and cost-effective set-up, also will be responsible for technical support and training and ICT induction for staff as required .

Generic Responsibilities:

• Ensure adherence with NRC policies, tools, handbooks and guidelines.
• Implement delegated support function portfolio according to plan of action.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Promote and share ideas for improvement of the support function.
• Any other task as designated .

Specific Responsibilities:

• Responsible for providing first-level support to NRC staff, including but not limited to network, printers, computer software and hardware troubleshooting.
• Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
• Assist in roll out of new software or hardware to all devices.
• Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
• Manage telecommunication service provider, including tracking and troubleshooting problems, issuing new numbers and internet services.
• Conduct awareness sessions and ICT training when needed

Professional competencies, Qualifications & Skills required:

• Bachelor’s degree in Computer Technology,  Computer Science, Computer Engineering , Software ,  ICT helpdesk or any relevant field,
• Minimum of 2 years of proven experience related to ICT helpdesk and troubleshooting.
• Documented results related to the position’s responsibilities.
• Ability to keep up to date with modern ICT trends
• Advanced knowledge of Microsoft Office, Office 365, and Network Infrastructure

Context-related skills, knowledge, and Experience: 

• Experience working as a Support Function in a humanitarian/recovery context.
• Experience in ICT Technical Support, or any relevant field related to IT.
• Good communication and interpersonal skills
• Advanced technical background in Windows, MS Office, and Office 365, experience in troubleshooting and configuring networks,
• Upper intermediate level of English both written and verbal.

Source: https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2019/requisitions/job/15617