Regional Investigation Advisor

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable childrens life stories!

Employee Contract Type:

Local – Fixed Term Employee (Fixed Term)

Job Description:

Location: Any country in Asia Pacific where World Vision International is registered to operate.

The Regional Office (RO) Investigation Advisor reports to Regional Director – Financial Services and is responsible for supporting Regional and Field Office management in conducting accurate and high-quality investigations on an as-needed basis. This is at the discretion of the direct supervisor and the Regional Oversight Committee, aiming to enable WV to achieve its objectives in a timely manner. The position is also expected to support field offices and others regarding access to the Ethics points, including activation, deactivation, and updating of EP users.

In addition to occasionally conducting investigations, this position will be expected to support and advise the Regional Oversight Committee to ensure that the following processes and functions operate in line with organizational guidance: triage and assessment of incoming complaints, assignment of investigations to FO staff, review of Investigation TOR, processing and final report, ensuring designated staff are staying current on investigations training, and maintaining a ‘case tracker’ of open and active cases within the region. The position will also involve follow-up with the relevant RO department and Field Office, with regular reports to the direct supervisor and Oversight Committee.

The RO Investigation Advisor will be expected to plan, organize, and manage workstreams as required regarding all investigations assigned to them. Usually, these will be high-risk, sensitive, and complex investigations implicating senior leaders and will require the successful candidate to possess a high degree of discretion and sensitivity in dealing with peers and leaders in the organisation. This role will also facilitate coordination between functions that conduct investigations to help avoid conflicts or duplication in various investigations that may occur in the region. The specialist will also be expected to maintain good working relationships with the functions that conduct investigations within WV, including Employee Relations/P&C, Field Finance, Supply Chain Management, Fleet Management, Safeguarding, the Global Internal Investigations Unit, and the ERM Team. This role will be expected to maintain a working knowledge of relevant policies, procedures, case management protocols, and complaint-handling systems used by each of the above functions.

Major Responsibilities:

Conducting Investigations

• At the direction of the direct supervisor and/or Regional Oversight Committee, execute professional investigations into sensitive, complex, and other high-risk workplace allegations in line with relevant functional protocols and in collaboration with other departments/SMEs (e.g., Safeguarding)

• Produce a high-quality investigation report that reports facts and provides management with actionable recommendations for managing risks that align with existing departmental requirements.

• Review the Investigation TOR, process, and reports for cases assigned to the RO or Field Offices, ensuring adherence to the required investigation process and protocol.

• Ensure an action plan is in place for all the recommendations resulting from the investigation and follow up with the respective Field and RO departments to ensure timely implementation of those.

• Act as a trusted advisor to Senior Leadership in communicating recommendations and advice for allegation handling for a wide variety of matters that may arise.

• Maintain appropriate case records for assigned investigations and for investigations overseen by the Regional Oversight Committee.

• Ensure professional management and exercise careful judgment in handling sensitive information sources (whistle-blower/reporter information), as well as in the handling and documentation of evidence and investigative materials, demonstrating a sophisticated understanding of confidentiality and privacy concerns.

Mentoring and Training Other Professionals

• Provide oversight, advice, and mentoring to other members of regional management and within field offices who are required to conduct investigations on an ongoing basis, ensuring consistency, compliance, and a high degree of quality.

• Regularly monitor investigations overseen by the Regional Oversight Committee for quality and professionalism, providing coaching and correction as needed.

• Monitor and support the Roster of investigators within the region to ensure designated investigators are up to date on required trainings to ensure a consistent degree of skill and reliability.

• Support the field offices and others with respect to access to the Ethics point such as activation, deactivation, and updating of the EP users in coordination with GTD.

Advise and Coordinate the Regional Oversight Committee

• Provide support and technical expertise to the Regional Oversight Committee of senior-level regional staff tasked with assessing incoming complaints, prioritising resources, assigning investigations, and evaluating investigation reports across several functional areas.

• Support effective communication amongst committee members to ensure confidentiality of sensitive information is maintained while identifying and flagging any investigations that may be related and/or likely to result in conflicts.

• Carry out tasks or decisions as determined by the committee.

Analysis & Reporting

• Identify and track trends and lessons learned from investigations to inform learning, adaptation, and improvement of policies, procedures, and strategies.

• Provide the Regional Oversight Committee and Regional leadership with a holistic view of all investigations occurring within the region. Identify and flag any root cause or systematic issues within a given office or functional area that may require further risk management.

Monitor Case Management Practices

• Regularly monitor ongoing incident reports and investigations within the organisational case management systems to ensure that regional and field office staff capture key data needed for long-term analysis.

• Ensure cases are being closed in a timely manner, and escalate any potential issues or risks to the direct supervisor and RO SLT for attention as needed.

• Liaise with GC functional units regularly to ensure good coordination amongst departments at the regional office and within field offices.

Required Qualifications:

Applicant Types Accepted:

Local Applicants Only