Regional Quality & Operational Excellence Lead , Public Sector Services
Teleperformance
OverviewRegional Quality and Operational Excellence Lead for Public SectorJob Title: Regional Quality and Operational Excellence Lead for Public SectorManagement Responsibility for: Quality Manager / Quality Analysts / OpEx LeadsLocation: Cluster-BasedReports to: Vice President, Client OperationsContract Type: PermanentSalary: £45-55k DOEJob Summary / OverviewIn the role of Regional Quality and Operational Excellence Lead, you will be at the forefront of shaping and overseeing our regional quality management strategies. This pivotal position involves ensuring the highest standards of service and customer interactions across multiple sites, with a keen focus on integrating Operational Excellence and Lean Six Sigma methodologies into our quality management processes. This role is required to support the UK Public Sector and this knowledge of Public Sector practices and regulation is key to developing the Public Sector Quality teams. You will play a crucial role in aligning these quality initiatives with the broader business objectives, ensuring compliance with legal standards and exceeding customer expectations. Central to your role is the cultivation of a culture that values continuous improvement and operational excellence. Your leadership will guide the regional team in maintaining and enhancing quality services, fostering an environment where operational efficiency and customer satisfaction are prioritized.Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Main Job RequirementsEducation and Specific Training
Work Experience
Required SkillsTechnical Skills:
Competencies and Specific Skills:
£45000 – 55000 per year
United Kingdom
Fri, 09 Aug 2024 03:25:46 GMT
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