Regulatory Advisor – Registration (Exam Coordination and Operations) – Flexible Location

The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications, and knowledge to provide safe care are registered.

Reporting to the Senior Policy and Project Officer, Nursing and Midwifery Exams Centre, the Regulatory Advisor – Registration (Exam Coordination and Operations) is responsible for the coordination of examinations and supporting the maintenance of the procedural framework. The role will have a strong focus on the experience of candidates and staff, and long-term sustainability and integrity of the assessment pathway; and maintaining sustainable internal and external pathways for collaboration between the external provider and the relevant Ahpra operational and policy teams.

You will drive the performance and quality of team members, implement efficient and effective processes, and ensure adherence to national organisational policies and procedures in line with operational best practice.

This is a full time, fixed term position, available for twelve months with a possibility of extension, and can be based in any of our Ahpra Offices.

In this role you will:

• Provide exceptional people leadership and support to your team
• Maintain the ongoing governance and procedures that will integrate with Ahpra’s operational procedures and processes
• Maintain the operational procedures and processes for, and undertake, the coordination of the examinations in collaboration with multiple teams and Directorates (Business Units)
• Provide subject matter expertise and advice on best practice exam coordination, requirements, and test cases, including reporting and quality assurance approaches
• Provide advice and contribute to the identification and management of issues with policy, procedures, practices and processes
• Resolve team and individual performance issues in a timely and effective manner
• Ensure the delivery of an excellent customer experience through the provision of high quality service and respond to and resolve escalated customer concerns as required.

As the ideal candidate, you will demonstrate the following:

• Hands on people leadership skills and experience managing a high performing team, minimum 1 year
• Demonstrated experience in leading the coordination of examination and assessment processes.
• Demonstrated ability in supporting sustainable governance and procedural frameworks.
• Demonstrated experience in delivering change in a complex environment.
• Demonstrated ability to recognise and resolve critical and sensitive issues and provide high level, authoritative advice.
• Excellent interpersonal/communication skills, ability to work collaboratively in teams and manage relationships with a wide range of stakeholders.
• Excellent organisational skills including excellent time management skills plus the ability to prioritise workload in response to time critical targets.
• Excellent verbal and written communication skills, ability to liaise, negotiate, consult, resolve conflict and manage change.

What we offer:

• Split working from home and in the office means the best of both worlds!
• A friendly and supportive working culture with discounted health insurance
• Great work/life balance with genuine flexibility
• Attractive salary of $113, 718 per annum plus Superannuation

To apply:

• Click ‘Apply Now’ to submit your application.
• Your application must include a resume, a cover letter, and response outlining your skills and experience relevant to points listed in the ‘As the ideal candidate, you will demonstrate the following’ section above.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
• For any queries or a confidential discussion regarding this position, please email [email protected], using the subject line: Regulatory Advisor – Registration (Exam Coordination and Operations) – Flexible Location enquiry via EthicalJobs.

A position description is attached.

Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks.

Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.  If you have any support or access requirements, we encourage you to advise us at time of application.

With respect, no agencies please.