Renewals Specialist

Job title:

Renewals Specialist

Company

Aptean

Job description

Job Description:

Overview

Renewals Specialist

Location: Solihull, UK

Aptean is a dynamic and innovative Software company dedicated to delivering industry specific Software solutions to our customers globally. We are action-minded solution seekers who deliver scalable solutions to vertical markets. With a proven track record of success, we are expanding our operations in the UK and are seeking a highly motivated Renewals Specialist.

As a Renewals Specialist, you will play a crucial role in retaining and growing our client base by managing the renewals process. This position requires a proactive and customer-focused approach to ensure a seamless experience for our clients as they continue their partnership with us. Join our team and be a key contributor to the ongoing success of our business relationships.

Renewals Management:

Proactively engage with clients to understand their needs and facilitate the renewal process.
Collaborate with account managers and sales teams to ensure a comprehensive understanding of client expectations.

Customer Relationship Building:

Develop strong relationships with clients to understand their business goals and challenges.
Act as a trusted advisor, providing insights and recommendations to enhance the value of our products/services.

Contract Negotiation:

Negotiate terms and conditions for renewals, ensuring mutual benefit for both the client and the company.
Address any concerns or objections to secure successful renewals.

Forecasting and Reporting:

Maintain accurate records of renewal activities and update internal systems accordingly.
Provide regular reports on renewal status, highlighting potential risks and opportunities.

Customer Feedback:

Gather feedback from clients to identify areas for improvement and convey insights to relevant teams.
Work collaboratively with cross-functional teams to address client needs and concerns.

About you:

Required skills:

Customer facing experience is definitely a must for this role! This can include call center, retail, restaurant experience etc. as you’ll be liaising and working with customers day to day.
You’re driven and have a positive attitude towards learning.
You’re proactive by nature, but also don’t shy away for asking for help when needed!
Detail-oriented with excellent organizational and time-management abilities.
A team player, this is a highly collaborative role with colleagues and customers – although you will also have the opportunity to work autonomously too.
Excellent problem solving skills
Computer literate, this could be across Excel, PowerPoint, Teams, Outlook etc.

Nice to have:

Negotiation, renewals or sales based skills/ experience.
You’ll be working with Salesforce a lot, so if you have prior experience this is greatly desired, but we can also train you up if needed!