Resettlement Manager

tendersglobal.net

Job Summary

The Resettlement Manager provides a combination of program oversight, staff supervision, partnership development, and grant maintenance. This position maintains quality control for both service provision and contractual compliance. The Resettlement Manager reports to the Deputy Director of Programs. This position will supervise a staff of 4-8 staff, as well as several indirect reports.

Major Responsibilities

Design strategies and frameworks to effectively operate programs and coordinate logistics for grant implementation, program subcontracts, and monitoring of grant activities.
Develop strategies to enhance programs, community outreach, and engage stakeholders.
Ensure the Resettlement team provides quality case management services through:
regular and timely case file reviews throughout the resettlement period.
on-site supervision of services both in the office and in the field (includes regular visits to client homes).
weekly case debriefing discussions.
Monitor budgets and contract compliance of the Reception & Placement program, as well as other program budgets as assigned.
Provide quantitative and narrative reports that are written to standard; ensure timely program report submission.
Provide oversight of compliance with the Cooperative Agreement for R&P and Matching Grant program service provision. Provide regular staff training and follow up training specific to each fiscal year’s donor agreements.
Ensure that all program services are implemented as set forth in the Cooperative Agreement and Matching Grant contract.
Regularly liaise with HQ staff and R&P Program Officer. Attend all mandatory R&P trainings, workshops, conferences, and community of practice meetings.
Analyze and strengthen areas of program development; recommend program improvements and changes to the Deputy Director of Programs.
Supervise, coach and mentor R&P staff. Meet at least bi-weekly with each direct report for 1:1 supervision.
Ensure fair and equitable caseloads to caseworkers, lead case consultation meetings and client staffing meetings.
Meet with clients, as appropriate, to overcome barriers to self-sufficiency, as well as compliance issues pertaining to client obligations.
Ensure accurate usage of ETO, IRIS, Integra, and other data tracking systems by staff; utilize management tools within these programs to mentor staff. Follow all IRC standard operating procedures, as it pertains to case file quality assurance standards.
Ensure timely and appropriate client referrals to other IRC programming.
Participate and engage in interdepartmental collaboration meetings.
Collaborate with the Employment Team on Matching Grant match strategy and data entry.
Work closely with Volunteer Coordinator to establish volunteer and intern opportunities related to R&P and MG core services delivery.
Cultivate community relationships for supplementary support services and opportunities for clients.
Ensure the program meets Limited English Proficiency (LEP) compliance as it relates to client forms and services.
Other duties as assigned.

Key Working Relationships

Position Reports to: Deputy Director of Programs

Position directly supervises: Resettlement Supervisor, Cultural Orientation Supervisor, Family Reunification Coordinator

Indirect Reporting: Executive Director, R&P Program Officer

Other Internal and/or external contacts:

Internal: IRC staff, interns and volunteers

External: Partner stakeholders, landlords, medical providers, vendors

Job Requirements

Undergraduate degree in human services or related field.
Minimum of 2 years previous human service management or program coordination, emphasizing contract and grant compliance; excellent analytical skills.
Two or more years’ supervisory experience with demonstrated ability to coach and develop staff.
Strong written and oral communication skills; the ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross cultural, multidisciplinary environment.
Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, French, Persian, or other refugee/immigrant language used in Arizona.
Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with both data extraction and design preferred.
Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
Strong attention to detail; the ability to prioritize and manage time effectively.
Flexibility and a demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.
Strategic, creative problem solver capable of working well independently and as a part of a team.
Demonstrated understanding of coaching direct reports.
Must have a valid driver’s license, active insurance policy, access to reliable transportation and willingness to travel regularly throughout the service delivery area for home visits; use of personal mobile phone and Google Voice number for service provision, as necessary.
In accordance with Arizona state law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment

This position is based out of Phoenix, AZ. Travel for the provision of case management services can range up to a 50-mile radius.
Work hours may vary outside of traditional work hours (early morning, evenings and weekends).
Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).Will need to be comfortable driving clients in a 15-passenger van.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.