Residence Services Coordinator

Job id: 083785. Salary: £29,248 per annum, including London Weighting Allowance.

Posted: 07 March 2024. Closing date: 31 March 2024.

Business unit: Estates Trading. Department: Stamford Street.

Contact details:Neil Lawrence. [email protected]

Location: Waterloo Campus. Category: Professional & Support Services.

Job description

The Residence Services Coordinator will play a vital role in delivering a world class service to residents, short-term guests, summer business clients and external partners. Your responsibilities include maintaining exceptional hospitality standards, upholding the pristine condition of the reception and communal areas, and collaborating seamlessly with other residential functions to ensure a seamless and continuous service delivery. We’re seeking a candidate who can work independently, take initiative, and foster effective teamwork to enhance the overall resident experience. The Residence Services Coordinator must be dedicated to providing a professional and efficient service within King’s College University.

Key responsibilities

• Serve as the primary point of contact for residents, summer guests, visitors, and contractors
• Manage administrative tasks, including handling mail, logging maintenance and health and safety issues on internal systems
• Deliver high-quality customer service through in-person interactions, email correspondence, and phone communication
• Act as an ambassador for Residences, demonstrating knowledge, professionalism, and inclusivity
• Collaborate with team members and various departments to ensure services align with King’s strategic vision
• Take responsibility for the residences when working independently, seeking support when necessary

This post is subject to Disclosure and Barring Service and Occupational Health clearance.

This post will be offered on an indefinite contract :

1 x full-time @ SSA & 1 x part-time @ WH  post – 100/60% full time equivalent

This post will be offered on a 12 month fixed term contract

1 x full-time @ GDSA**

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.