Resident Engagement Officer

• Permanent, full-time
• $42.5554 per hour + super + NFP salary packaging
• Additional well-being leave available
• Based in Dandenong

Viv’s Place is a 60 apartment building in Dandenong providing long term affordable housing for women and children. it is an integrated housing and support program delivered in collaboration with Uniting Vic/Tas. It is the first Families Supportive Housing project of its kind in Australia.

WHAT YOU’LL BE DOING

The supportive housing model is centred on strengthening individuals and communities by developing sustainable and affordable housing. Viv’s Place brings people together in a managed building, which includes a ground floor community space including a trauma informed design with communal kitchen, dining and living spaces, children’s play areas, medical suites, consulting rooms and office space. An essential element to the project is creating an environment where there is both the perception and reality of safety.

Controlled access to enter the premises is a fundamental component. Controlled access is underpinned by the Resident Engagement Officer (REO) at the point of entry. The REO will welcome residents, their visitors and people delivering programs and services, and ensure that unwelcome visitors cannot access the environment.

The REO will be required to form excellent rapport and maintain relationships with both residents and the people who are supporting them. Making community connections and facilitating the delivery of externally provided programs on site will be a key part of the role.

YOU WILL:

• Engage with tenants in an informal capacity, working from a strength based, client focused framework.
• Monitor the well-being of through informal engagement and communicate issues to support and/or tenancy staff as they arise.
• Assist community partners in facilitating events, programs and other initiatives from the communal spaces, including managing room bookings and access to building amenities
• Provide phone concierge services.
• Monitor and manage entry and exit of all tenants, visitors, contractors and visiting professionals to the building as required.

For more information, please refer to the position description.

WHAT WE’RE LOOKING FOR (KEY SELECTION CRITERIA):

• Exceptional interpersonal and communication skills, both verbal and written.
• Experience in the homelessness sector (highly desirable).
• Experience in Social Work/Front of House/Reception duties (highly desirable).
• Well-developed organisational and time management skills.
• Demonstrated ability of effective IT skills and demonstrated capacity to use client management systems.
• Demonstrated ability to work with women and children with complex needs.
• Positive relationships and communicate with people of diverse backgrounds and abilities.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

WHAT WE OFFER YOU

Our permanent and fixed term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community.
• Wellbeing days, ceremonial leave, carers leave and study leave.
• Flexible working arrangements.
• Purchased leave.
• 17.5% leave loading.
• Gender neutral paid parental leave (after 12 months of service).
• Training and career growth opportunities across Launch Housing.
• A portion of your income can be tax-free by salary packaging your personal expenses.
• Additional tax-free salary packaging on dining and accommodation expenses.
• Positive, supportive and progressive work environment.

WHAT’S OUR MISSION, VALUES AND CULTURE

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we’re striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

HOW TO APPLY

To apply for this opportunity, please click ‘Apply Now’. Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Fiona Jacobi on [email protected] using the subject line: Resident Engagement Officer enquiry via EthicalJobs.

A position description is attached.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We’re committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected] using the subject line: Resident Engagement Officer enquiry via EthicalJobs.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.