Retail Manager – Trolley Cluster Services

Job title:

Retail Manager – Trolley Cluster Services

Company

Royal Voluntary Service

Job description

Job DescriptionRoyal Voluntary Service has an opportunity available for a Retail Manager – Trolley Cluster Services to join our team in and around South Wales. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £24,023 per annum.About the Retail Manager – Trolley Cluster Services role:Royal Voluntary Service works with NHS Trusts and Health Boards providing retail solutions to deliver a healthier future. We have operated and delivered industry leading retail and catering solutions since 1938 and have a broad portfolio of cafés, shops and trolley services operating in hospitals and other locations across Britain.This role is required to continue and develop volunteer led trolley services in NHS hospitals located in South Wales. The role will be responsible for delivering operational excellence in accordance with Royal Voluntary Service mission, service plan, trolley business plan and service level agreements in order to achieve key performance targets including sales and profitability.This role will initially manage 4 volunteer led trolley services increasing to approximately 10 trolley services in south Wales.Royal Voluntary Service is committed to ensuring the success of our cafés, units and trolley services to maximise profit generation and therefore reinvest in our charitable work into the NHS and communities across Great Britain.Location: This role operates from Royal Glamorgan Hospital, with frequent travel in and around South Wales.
To be considered for this role you will need to have a full UK driving licence with access to a vehicle and business use insurance.Hours: 35 per week
This is a permanent, full-time role, working 35 hours per week, five shifts out of seven.
Our trolley service operate every day, including weekends and all bank holidays.What you’ll bring as our Retail Manager – Trolley Cluster Services:Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.Job RequirementsThis is what we’re looking for:Knowledge

• Knowledge of EPOS / Till systems or Cashier training.
• Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet etc) to a basic level.
• Willingness to undertake training and continuing professional development.

Skills

• Excellent customer service skills.
• Excellent literacy and numericity skills with the ability to communicate effectively both verbally and in writing.
• Excellent organisational skills with proven ability to coordinate a variety of tasks.

Experience

• Experience at management level within a similar retail environment and comparable turnover.
• Proven management experience and ability to influence, engage and motivate stakeholders.
• Experience or recruiting volunteers.

Job ResponsibilitiesThis is what you’ll be doing:

• Lead the delivery and expansion of a successful trolley services across South Wales.
• Manage the recruitment of volunteers to lead trolley services.
• Engage, motivate and coordinate your team of volunteers to ensure reliable and consistent trolley services.
• Create and maintain positive working relationships with various NHS Trusts to operate, promote and develop trolley services.
• Ensure that volunteers and trolley services comply with associated statutory standards policies and procedures e.g. Health and Safety, Food Hygiene, Data Protection, Financial controls and other operating policies and procedures.
• Deliver trolley services in line with agreed Profit and Loss budget, monitoring performance regularly in order to flex costs in line with turnover performance.
• Manage stock, pricing, cash handing and baking in accordance with RVS policy and procedures.
• Report, monitor, evaluate and feedback to identify opportunities to drive sales and improve trolley service and volunteering efficiency.
• Utilise systems and management reports to monitor performance and identify areas for improvement across your services, implementing the changes through your team
• Complete regular competitor visits to identify trends and opportunities taking appropriate action locally whilst giving feedback to the Retail Support team through your Area Manager.
• Work flexible hours to fit with the trading hours of the trolley service.
• Undertake any other reasonable duties commensurate with the purpose and remit of the role.

This is how you’ll be doing it:Enable Volunteers
Is able to demonstrate an understanding of how their role impacts and supports volunteers and their experience within the charity. Is ready to collaborate with the Volunteering Team and is willing to accept responsibility and accountability of their volunteer’s journey and experience. Is not afraid to implement changes to their approach to volunteering.Supporting & Managing Others
Enjoys supporting other people by getting involved and trying to help them when they have problems. Is comfortable to contribute to joint activities and enjoys teamwork. Is approachable, collaborative and dependable.Service Delivery Focussed
Identifies and focuses on the individual needs and concerns of the customer or client. Engages and responds accordingly with a professional and high-quality service. Is committed to keeping people safe from harm.Persuading Others
Works with others in a convincing way that leads to gaining agreement. Is prepared to negotiate to get what they want. Persevering in the face of opinions that differ from their own. Upbeat and motivational in style.Planning and Organising
Thinks things through well in advance and maps out future activities and resources, taking the key stages, requirements and timescales into account. Likes to monitor to ensure that things are implemented and delivered effectively.Flexibility
Is open-minded to, and enthusiastic about, new experiences and challenges. Adapts to the requirements of others and usually tries to accommodate their agenda.Equality, Diversity, and Inclusion
Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.Job BenefitsThis is all the other great stuff you’ll be getting:

• Salary of £24,023 per annum
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

If you feel have the skills and experience to become our Retail Manager – Trolley Cluster Services, please click ‘apply’ today, we’d love to hear from you!This is the latest you’ll be able to apply, providing we do not close to applicants early:The closing date for this role is 10 September 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!If you are successful with your application the role will be subject to satisfactory DBS or PVG checkAt Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.Join Royal Voluntary Service and together we can change lives, change communities and change society.Other organisations may call this role Retail Manager, Café Manager, Store Manager, Retail Store Manager, Store Manager, Branch Manager or General Store Manager.

Expected salary

£24023 per year

Location

Rhondda Cynon Taf

Job date

Fri, 15 Aug 2025 22:53:44 GMT

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