Retention Product Manager, Homes Platform

Job title:

Retention Product Manager, Homes Platform

Company

Lloyds Banking Group

Job description

End Date Thursday 08 February 2024

Salary Range £56,421 – £62,690

Agile Working Options Flexible / Variable Hours

Job Description Summary We’re looking for two Homes Retention Managers (one permanent and one 12 month secondment) who will play a key role in delivering engagement and retention processes that optimise both commercial and conduct performance.

Job Description

JOB TITLE: 106756 Retention Product Manager, Homes

SALARY: £56,421+

Location(s): Halifax/Leeds or London

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

Are you eager to work in an exciting product role where making a difference to our customers is central to what we do, whilst building your skills and experience working with a friendly and motivated team? If so, this could be the role for you!

At Lloyds Banking Group we’re building an inclusive, values-led culture where colleagues feel included and recognised for their contributions. Join us and have the opportunity to reach your full potential, whatever your role or background.

The Homes team collectively own a mortgage book of over £300bn, supporting 2.5m customers to buy their homes, which is the biggest portfolio in the UK. In this role, you’ll work in the team responsible for existing mortgage, and constructing personalised engagement strategies and propositions to improve.

The teams remit spans all LBG mortgage brands, from Halifax to Scottish Widows. We shape how we help Homes meet its ambitions. We’re accountable for the definition and delivery of strategic priorities for Homes existing customers, enhancing commercial performance through building customer understanding, and have both a keen eye for detail and the ability to see big picture solutions.

Day to day you’ll be focussing on current mortgage customers with LBG, you’ll have responsibility for delivering engagement and retention processes that optimise both commercial and conduct performance.

This requires:

• Working cross functionally to implement a compelling communication strategy that engages customers throughout the lifecycle of their mortgage, increasing attachment to the Brand.
• Understanding key customer engagement & retention processes and policies and finding opportunities to optimise and improve these journeys.
• Analysis of trends in customer behaviour, product performance data, and evaluating competitors propositions to develop the best possible solutions to build a balanced, customer centric competitive advantage.
• A deep understanding of mortgage commercial drivers, design and deliver key engagement & retention initiatives. share standard process with colleagues on major deals or tender renewals.

About you:

Ideally you’ll have experience with Product management and Mortgages product knowledge.

Along with this:

• You’re an accomplished influencer at all levels, adept at communicating and with well-developed partner leadership skills.
• You collaborate across different teams, and lead & inspire colleagues to deliver high quality outputs with positive tangible impact.
• You’re comfortable taking a both a qual and quant data driven approach to finding opportunities for change.
• You seek out and consider the voice of the customer when defining priorities and output, adept at balancing this with the commercial imperative.
• You provide thought leadership, taking a broad approach, and with a proven record of past process improvement.
• You have experience of owning the design, shaping and successful delivery of multiple concurrent projects.

Diversity is key to our success, and we’re committed to building an environment where everyone can provide their best while developing their career — whatever their background or thinking style.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Expected salary

£56421 – 62690 per year

Location

Halifax, West Yorkshire

Job date

Sun, 28 Jan 2024 06:18:56 GMT

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