Rooms Division Manager

Job title:

Rooms Division Manager

Company

Klarent Hospitality

Job description

The Caledonian Edinburgh, The Caledonian, Princes Street, Edinburgh, Edinburgh, EH1 2ABSHARE:Our Story:The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimaged bedrooms and guest experience. At The Caledonian Edinburgh, the comfort of our guests is of paramount importance and this commitment is reflected in each guest room. Our rooms and suites have been designed to depict the vast landscape of Scotland and its stories. Drawing inspiration from the original Caledonian Railway crests set atop the hotel’s Grand Staircase, the newly reimaged guest rooms and suites celebrate three of Scotland’s prominent cities, and previous capital cities, Edinburgh, Stirling and Inverness.Our Management Company:As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.Exclusive Benefits:

• Competitive Salary Based On Experience
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality!

The Role:As our Rooms Division Manager, you will be responsible for supporting team members to ensure our guests are provided with memorable stay experience that is personalised to their needs, throughout their stay at the hotel by ensuring that the team is responding efficiently to their inquiries and advising them of the amenities and benefits offered by the hotel.Reporting to the Director of Operations, you will be responsible for engaging with the team to ensure wellbeing and satisfaction and will be an integral part assisting the Front of House management team to drive and deliver positive results.Here’s a glimpse into what your day may entail:

• Ensuring delivery of the highest standards while providing complete guest and team member satisfaction.
• Supervision and guidance of all Rooms Heads of Departments in the management of their departments. You will be responsible for Front Office, Concierge, Nights, Housekeeping and Reservations and focus on ensuring all service standards are followed.
• The Rooms Division Manager will have the ability to motivate and delegate effectively.
• You will need to possess excellent organisation and time management skills with an eye for detail and the ability to use own initiative.
• Communication skills with the ability to build strong and effective working relationships with key management positions in the business and to create a rapport with guests.
• Drive results for Tripadvisor and our internal survey system STAY for the hotel.
• Prepare annual budgets and administer in a fiscally responsible manner.
• Lead and support all areas in the achievement of their financial and operational targets.
• Control all purchases for the department, consistently aware of quality and cost.
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein, with a general focus will be on Gross Operating Profit for the overall hotel.
• Oversee room group business, reviewing and ensuring details of group resumes are met.
• Oversee the selection, training and development of all team members to ensure timely recruitment and career growth.

What Do We Desire:

• You will be a confident communicator and excellent grooming standards with the ability to lead and develop your team and influence across all areas of the business.
• You will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels.
• You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team.
• A strong knowledge of a luxury hotel standards with evidence of successful implementation of high-level service and product standards.
• Good commercial awareness and business acumen.
• Accountable and resilient.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service. If this sounds like you, we’d love to have you join us as we embark on our next chapter!

Expected salary

Location

Scotland

Job date

Sun, 02 Mar 2025 04:11:18 GMT

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