Roster Officer

• Full time position based in Hurstville
• $70k – $77k inclusive of super + Salary Packaging
• Flexible Friendly organisation, Hybrid work options available

Our Organisation

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society’s vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

About the Role

As our Roster Officer you will be joining our Carer Gateway Team. Our Carer Gateway is an initiative to provide carers (anyone who cares for a friend or family member who is frail, ill, has disability or is an older Australian) with information and support to help them continue their fundamental role happily and healthily. Our service offers short term emergency help including Respite, Counselling and Coaching.

Duties

• Schedule our home support services to older people and people with a disability
• Match staff availability and experience with clients’ needs and preferences
• Liaise and coordinate with external agencies to provide our clients with appropriate services
• Coordinate roster adjustments including change requests and cancellations for client services, ensuring communication is clear and action taken within an appropriate time frame

Our Benefits

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

• Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
• Motor Vehicle Packaging Options – to suit your lifestyle.
• Work/Life Balance – Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
• Recognition and Reward – Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
• Wellness – Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
• Professional development – We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
• Our Reconciliation Commitment – First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our First Nations Staff Reference Group & RAP working group and have the opportunity for cultural and professional development that supports career pathways.

Skills and Experience

With a background in administration/ business support you will have:

• Analytical mind with strong organisational and time-management skills
• Strong customer service focus with a friendly phone manner and ability to create and maintain key stakeholder relationships
• Experience with scheduling or rostering with the flexibility to accommodate changing needs
• Ability to use technology based client management and documentation systems
• Solution focused with a passion for positive client outcomes and satisfaction

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of the First Nations people, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace. 

Apply today!

To apply, please click the APPLY NOW button, submit your current CV and 1-page cover letter outlining your reasons for applying and suitability for the role.

Email Eliza Talifero on [email protected] using the subject line: Roster Officer enquiry via EthicalJobs for a friendly, confidential discussion.

The Benevolent Society respects and promotes human rights and diversity and is committed to building an inclusive culture. We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members. We see ability not disability, if you identify as a person with a different ability, please get in contact to let us know how we can accommodate your needs. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.

A position description is attached.