Roving Service Mapping Officer

Requisition ID: req51447

Job Title: Roving Service Mapping Officer

Sector: Protection and rule of law

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: Not Applicable

Location: Hagadera, Kenya

Work Arrangement:

Job Description

The International Rescue
Committee’s (IRC) mission is to help the world’s most vulnerable people
survive, recover, and gain control of their future. The IRC has been working in
Kenya since 1992, providing health care, women’s protection and empowerment,
protection, governance and rights, and nutrition services to refugees and the
host communities.

Julisha.Info

Julisha.Info is an innovative
digital initiative providing the humanitarian community with a platform to
reach refugees, asylum seekers and crisis-affected communities in Kenya with
accessible information. Julisha.Info is part of the IRC’s Signpost Project that
takes a broad approach to address information needs in Kakuma, Hagadera
(Dabaab) and Nairobi by providing useful information resource for people in
need, fosters more in-depth community trust, and, most importantly, more
utility for its users including Humanitarian Aid Workers

Job Overview

IRC is seeking a Service Mapping
Officer, based in Hagadera under the direct supervision of the Senior Editorial
Officer and will support the Signpost teams in Hagadera, Nairobi, and Kakuma
refugee camps on a roving basis. The Service Mapping Officer will ensure the
service mapping on assistance and services provided by local, national,
International National Organizations (INGOs) and United Nations agencies is
collected, updated, uploaded on Julisha.info and shared with the teams in
Nairobi, Kakuma and Hagadera to disseminate regular up-to-date and accurate
information. This will include the design and implementation of referral and
service mapping guidance and contribution to report writing, and
capacity-building activities as requested.

Major Responsibilities

• Identify service providers through
  field visits, information from field teams, meetings, working groups, desk
  research, social media, and surveys.
• Create services destined for a map
  with pins and list of services.
• Collaborate with the Signpost
  Product manager, senior editorial officer and the Signpost service mapping
  working group to improve features and identify bugs/issues with the service
  mapping Content Management System.
• Provide support to the moderators
  and community incentives on quality referrals and ensure regular follow up on
  referrals in collaboration with protection staff.
• Regularly update information in
  online and offline service maps, referral directory and share with moderators,
  senior editorial officers, other IRC and Humanitarian Aid
  workers/organizations.
• Update referral pathways
  regularly, connect with local, national, International National Organizations
  (INGOs) and United Nations agencies on referral pathways.
• Supervise referrals, develop, and
  implement action plans to address emerging referral gaps to improve capacity of
  staff to conduct safe referrals to relevant service providers.
• Contribute to the design and
  implementation of information campaigns based on needs.
• Equip Julisha.Info moderators with
  updated information on available humanitarian assistance, services, referrals,
  and emerging information.
• Contribute to report writing,
  proposal and content development in line with Julisha.Info objectives.
• Where feasible contribute to
  content creation for Julisha.info platform.

Key Working Relationships

Position Reports to: Senior
Editorial Officer, Hagadera
Position directly supervises: N/A
Indirect Reporting: Protection Manager
Other Internal and/or external contacts: Regular
coordination with IRC protection team, Julisha.Info teams in Nairobi, Kakuma
and Hagadera, other IRC sectors (Health, Nutrition, Women’s Economic and
Empowerment, Economic Recovery and Development) and with other humanitarian
actors and partners.

Qualifications

• Approximately two years of
  relevant experience, including two years implementing humanitarian protection
  programs.
• At least one-year meaningful
  experience in web content management; writing or publishing.

Demonstrated Skills and Competencies

• Report writing.
• Web content management
• Partner engagement, facilitation
  and training skills.
• Working with forced migrants (refugees,
  asylum seekers) and refugee hosting communities is an added advantage.
• Experience in protection work
  especially referral pathways and partner networking.

Education

• Diploma/bachelor’s degree in a
  relevant field. (e.g., Communications, Public Relations, Social work,
  Sociology, Psychology)

Language Skills

• Advanced English language skills,
  oral and written.

Preferred Experience & Skills

• Humanitarian coordination for
  managing service maps and referrals.
• Excellent verbal and written
  communication skills with clarity and conciseness in all communications.
• Strong organizational and partner
  management skills; ability to prioritize and deliver on time.
• Strong analytic problem-solving
  skills.
• Ability to work both independently
  and in a dynamic, cross-functional team.
• Proficient in Microsoft Office
  suite (Word, Excel, PowerPoint etc.)
• Demonstrated ability to work
  effectively with partners and in a team at all levels.

Working Environment

• Position is based in Dadaab with
  occasional travel to Kakuma, Lodwar and Nairobi.

Standards of Professional
Conduct: The IRC and IRC workers must adhere to the values and principles
outlined in IRC Way – Standards for Professional Conduct. These are Integrity,
Service, Accountability and Equity. In accordance with these values, the IRC
operates and enforces policies on Beneficiary Protection from Exploitation and
Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity
Anti-Retaliation and Combating Trafficking in Persons.

Gender Equality: IRC is
committed to narrowing the gender gap in leadership positions. We offer
benefits that provide an enabling environment for women to participate in our
workforce including parental leave, gender-sensitive security protocols and
other encouraging benefits and allowances.

Equal Opportunity Employer: IRC
considers all applicants on the basis of merit without regard to race, sex,
color, religion, sexual orientation, age, marital status, veteran status, or
disability. We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or interview
process, to perform essential job functions, and to receive other benefits and
privileges of employment.

Kenyan nationals are encouraged
to apply. International allowances are not available for this position. Salary
and employee benefits are compliant to the Kenyan NGO Sector.

Disclaimer:

Please take note that
International Rescue Committee (IRC) does not ask for any fees in connection
with its recruitment processes.