Safeguarding Investigation Manager

Job Offer
(strictly no recruitment agencies)

Join MSF OCG as a Safeguarding Investigation Manager !

We are looking for passionate candidates ready to contribute to our humanitarian mission.

Below, you will find the job details and the qualifications we are looking for.

Inclusivity and Diversity at MSF

Do your qualifications and experience not exactly match all requirements of the job?

At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF’s social mission and create better outcomes for our patients and the communities we work with.

We understand that some people may hesitate to apply for employment if they don’t meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every listed qualification.

We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.

Context & mission

Médecins Sans Frontières is an independent, international, medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed, or political affiliation (MSF Charter).

The MSF movement is structured around 6 operational centers supported by 24 partner sections and offices worldwide. The MSF operational center in Geneva is one of these centers. Together with regional entities (hubs) and branch offices, it coordinates medico-humanitarian operations in more than 25 countries worldwide in 60 medical projects with more than 8000 employees (segmented into 550 international positions, 5500 national positions & 2000 staff under refugee or under incentive status).

MSF aims to guarantee a working environment free of abuses and inappropriate behaviors for both employees and the populations we serve. In OCG, situations of abuses or inappropriate behaviors are encouraged to be reported through the integrity line platform (https://msfocg.integrityline.com). They are managed confidentially and following a due process led by the Abuse and Behaviour Unit (ABU) and the Response Committee for Abuse and Misbehavior.

The ABU is a unit within the Directorate General responsible for the prevention, detection, and management of cases involving abuse and inappropriate behavior in OCG missions. The team is composed of six members: a coordinator, a support officer, two investigation managers (one focused on abuse of persons and the other on fraud and corruption), and two responsible behavior officers. We are currently recruiting a second investigation manager for the abuse of persons domain to strengthen our capacity in this area.

Tasks & Responsibilities

Case management

• Ensures due reception, acknowledgment, triage/pre-analysis of complaints and alerts.
• Manages the information, interactions, and communication with affected persons, field and office stakeholders, including with the Response Committee for Abuse and Misbehavior.
• Activate and implement needs of protection or psychological support measures to the persons involved.
• Implements the strategies of case management as decided by the Response Committee for Abuse and Misbehavior.
• Supervises the leading of administrative investigations by external investigators and supports them during the different phases of the investigations according to MSF standards and guidelines.
• Conduct preliminary assessment or investigation alone or in teams when need be
• Provides support to field staff to address situations of abuse and inappropriate behavior at project level.

Detection

• Contribute to the detection step of the ABU unit safeguarding efforts, allowing project teams to intervene early, protect individuals, and trigger proper case management or investigations
• Advise project teams in recognizing early warning signs, patterns or recurring issues at project level that could be pointed out at underlying abuse.

Tools, Strategies, and Training

• Improve protocols and guidelines on conducting case management.
• Participate to the elaboration and delivering of trainings related to case management and detection.

Your profile

Education

• Tertiary degree in a relevant field Background: (e.g. law, HR, social or organizational sciences).

Experience

• Minimum 2 years of field experience in the humanitarian sector.
• Proven track record in the conduct of administrative investigations in the Humanitarian sector.

Languages

• English and French are the working languages of MSF Switzerland. Fluency in both English and French is required for this position (oral and written).
• Other MSF mission languages are an asset (French, Arabic, Swahili, Spanish).

Skills/ Technical competencies

• Significant knowledge in safeguarding principles and standards
• Strong analytical and advisory skills with the ability to translate complex analysis into concise, clear, and actionable deliverables.
• Proficient in managing sensitive situations and data with precision, guaranteeing accuracy, confidentiality and accessibility for streamlined decision support processes.

Personal Abilities/Qualities

• Demonstrates an acute ability to navigate and manage highly sensitive situations, treating confidential information with the utmost discretion and professionalism.
• Exhibits meticulous organizational skills, ensuring rigorous attention to detail in all tasks.
• Excels in working under pressure, showcasing adeptness in efficiently processing multiple cases simultaneously, ensuring deadlines are met with precision.
• Possesses excellent communication skills, capable of conveying complex information clearly and concisely, fostering a shared understanding among team members and stakeholders.
• Proven track record as a valuable team player, displaying flexibility in adapting to diverse working styles. Simultaneously, exhibits the capability to work independently, contributing effectively to individual and team goals.
• Proficient in conflict resolution, ensuring a harmonious work environment.
• Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behavior and attitudes..

Terms of employment

• Full-time position 100% (40h/week)
• Open-ended contract
• Working place: Nairobi, Kenya; Dakar, Senegal or Geneva, Switzerland; with field visits
• Ideal start date: 01.07.2025
• Gross annual salary depends on the location where the position will be based

How to apply

Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:

• CV (maximum 2 pages)
• Cover letter (maximum 1 page)
• Documents must be submitted in either English or French.

The application deadline is June 8th, 2025

We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.

APPLY

All applications will be treated confidentially.

Only shortlisted candidates will be contacted.

Please note that we do not wish to use the services of recruitment or placement agencies.