Safety and Protection Program Manager

Job Overview: The Safety and Protection Manager oversees the provision of direct services to clients engaged in IRC Florida’s safety and protection programs, including the anti-trafficking, unaccompanied children, and immigrant youth programs. The Program Manager provides technical assistance and leadership to an established casework team in Miami and a growing team in Tallahassee. Additionally, the Program Manager is responsible for cultivating, developing, and maintaining community partnerships and other community resources in the defined service area.

Major Responsibilities:

Responsibilities include, but are not limited to:

Program Oversight

• Ensure client success with a strong emphasis on empowerment through high-quality service that supports clients to thrive in their community
• Work closely with staff to promote strong relationships across programs while fully implementing a client-centered service methodology across all service areas
• Maintain a thorough knowledge and understanding of the regulations, reauthorizations, and related policies concerning human trafficking, unaccompanied children, and immigrant youth programs
• Represent the IRC at task force and community meetings and coalitions
• Build and maintain collaborative relationships with various local, state, and federal agencies and with their assistance develop safety plans/protocols for clients, staff, and the office
• Participate in events within the community that will build team capacity and enhance the quality of services to clients
• Ensure program activities are implemented consistently with donor requirements and provide technical support, oversight, and leadership to the case management team
• Develop and maintain strategic community partnerships with other service providers, government agencies, and other key stakeholders
• Work with the Finance Manager and program staff to monitor and manage all program budgets and oversee that program outcomes meet proposed goals

General Management

• Provide high-level leadership to assigned teams including:
• Weekly one on one meetings with all direct reports and regular team meetings with all members
• Effective delegation of duties and responsibilities
• Consistent and ongoing feedback and communication
• Extensive professional development support and coaching of team members
• Recruit, hire, train, and supervise team members
• Write and review donor reports for content and accuracy prior to submission
• Oversee grant tracking and billing, coordinating narrative reporting

Compliance & Administration

• Ensure that programs comply with all contractual, reporting, and match requirements
• Ensure quality data collection across all programs; oversee the production of reports and impact data to provide insight to internal and external stakeholders
• In coordination with management staff, ensure that programs maintain sound fiscal management including compliance with relevant policies and procedures
• Ensure donor-mandated match requirements are accurately tracked and achieved
• Represent assigned programs with IRC HQ. Ensure compliance with HQ initiatives and guidance
• Other duties as assigned

Job Requirements:

Education: Bachelor’s degree required; graduate degree in social work, international affairs, or human services related field preferred.

Work Experience:

• Relevant professional experience in human services field required; minimum of 5 years’ experience including 2 years’ experience providing direct services related to anti-trafficking, unaccompanied children, or immigrant populations
• Prior grant and people management experience

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Ability to handle complex and sensitive cases and to work effectively with clients who have a wide range of psychosocial, protection, health, immigration, and criminal justice issues.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in Spanish is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Occasional domestic (non-local) travel required; up to 10%.
• May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.