Safety Service Patroller

Company Description

Work with Us. Change the World.

At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We’re one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking experienced, creative, and highly talented Safety Service Patrol Operators in Fairfax, VA. These positions will be a direct report to the Safety Service Patrol (SSP) Supervisor and Management Team with direct public and multi-agency communications.

The responsibilities of the SSP include, but are not limited to:

• Incident and disruptions in traffic detection.

• Minimizing incident duration by participation of quick clearance techniques.

• Clearance of debris and/or obstructions from the roadways.

• Establishing temporary traffic control for emergency responders and providing scene assistance as needed.

• Reversible roadway and high-occupancy vehicle gate operations support to ensure safe and incident-free lane change functions (where applicable).

• Conducting pre and post-trip checks.

• Scheduling and shuttle SSP vehicles for maintenance.

• Perform routine cleaning and restock consumables in assigned vehicle.

• Provide motorist assistance services.

• Ensure adherence to established policies and procedures.

• Maintain up-to-date training and certifications.

• Other ad-hoc initiatives as assigned by the Project Management Team.

• Works under direct supervision performing routine and repetitive duties.

• On-the-job training is received in an area of technical specialty.

• Patrol and monitor a segment of interstate roadway in an assigned region, looking for stranded motorist, roadway deficiencies, site distance problems and obstructions that may cause lane blockage.

• Consistently ensure quality customer service through professionalism, timely response, skill and courtesy.

• Abide by all Federal, State, and Municipal laws, rules and ordinances and maintain a clean driving record.

• Give automotive gas and or diesel fuel to stranded motorist when needed

• Provide batter boost.

• Provide minor first aid to injured if needed until more advance medical personnel arrive.

Qualifications

Minimum Requirements :

• High School Diploma and or equivalent certificate (GED) or 1 year of relevant work experience in lieu of education.

• Be a minimum of 18 years of age.

• Ability to drive, using an AECOM provided vehicle, patrolling and monitoring a segment of interstate roadway in an assigned region.

• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC).

• Possess a valid Drive’s License and a clean driving record in the last 3 years, including no suspension of license or single violation that the department of motor vehicle treats as worth 6 demerits.

• Employees must also participate in monthly MVR monitoring program and maintain a satisfactory driving record as a condition of employment.

• Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.

• Physically able, with or without an accommodation, to work in outdoor environments with uneven terrain, variable outdoor conditions including heat, cold, moisture, dust, dryness, noise, and automotive-related chemicals (e.g., fuels, coolants, lubricants, etc.); position requires frequent operation of vehicles, lifting of less than 25 pounds, and work around heavy, moving, dangerous equipment; often standing/walking, repetitive bending & stooping, lifting of 25-75 pounds, working with arms above shoulder level, and power gripping/squeezing (hand tools, levers, etc.); occasional work at heights, and work on electrical circuits; rare lifting of greater than 75 pounds, and stair climbing. Position will include wearing associated personal protective.

Preferred Qualifications:

• Five (5) years of driving experience.

• Prior Safety Service Patrol Operator experience.

• Knowledge/experience of incident management techniques.

• Radio and telecommunications experience.

• Possess or be able and willing to obtain CPR certifications.

• Basic competency in using computers such as laptops, smart pads.

• Working knowledge of basic automotive repair.

• Demonstrate positive customer service attitude – both to co-workers (internal customers) and Customers.

• Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center; Schedules are dictated by need of operation and stated in advance. Schedules will vary.

• Able to maintain situational awareness at all times.

• Adherence to all federal, state, and local laws, ordinances, regulations and standards related to traffic and motor vehicle operation and safety.

• Ability to maintain a courteous and considerate demeanor at all times and constantly strive to provide customer excellence.

• Willingness to consistently do their part to contribute and maintain a safe and secure workplace.

• Ability to communicate clearly and concisely.

• High degree of autonomy in carrying out responsibilities requires a strong sense of judgement and self-motivation to perform, while also working in a team, collaborative environment.

• Position is performed outdoors 100% of the time, along roadsides in an uncontrolled work environment.

• Uniform compliance to ANSI 107 Class 3 standards and safety shoes meeting current ASTM F2413 standards (program provided).

• Must be able to operate with a Safety-first mentality while adapting to changing conditions and at times performing multiple tasks.

• Geographic familiarity with regional freeway system and arterial roads

• Proven ability to manage tasks in a professional manner.

• Demonstrated professional maturity.

• Proven ability to manage time and tasks professionally.

Additional Information

• This position does not include sponsorship for United States work authorization.

• This position does not include relocation benefits.

• This is NOT a remote position, but located on the client site locations.

• Non-Exempt – The hourly rate for this position in Virginia is $23.50/hour. Opportunities for overtime hours and pay are also available.

• AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D and disability benefits, paid time off, leaves of absence, voluntary benefits, perks, wellness and global well-being, and global EAP.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10100837

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: East

Career Area: Operations & Maintenance

Work Location Model: On-Site